Frequently Asked Questions - Tickets
Thank you for inquiring about donations of San Diego Zoo tickets. San Diego Zoo Global is a non-profit organization which supports other non-profit organizations in Southern California by providing charitable contributions in the form of complimentary tickets good for the San Diego Zoo or the San Diego Zoo Safari Park. Each eligible organization may receive a maximum of 2 complimentary tickets per organization per calendar year. San Diego Global requires that these certain criteria be met in order to be considered for ticket donations.
Although refund requests can take up to two days to electronically process, the issuing card’s bank ultimately decides when the credit will be applied to the cardholder’s account. Depending upon when the refund is issued within the card’s statement cycle, it may take up to two cycles for an account statement to reflect a refund.
An authorization or pending “hold” is a banking industry practice of authorizing electronic transactions made with a debit or credit card and holding this balance as unavailable either until the merchant “clears” the transaction (also called “settlement”) or the hold “drops off.” When a guest inadvertently charges a card multiple times during the same transaction, more than one hold can appear on the account.
Basically, when a debit or credit card number is submitted, it is transmitted as an electronic inquiry to determine if funds are available to cover the potential transaction. The bank automatically places a hold on the amount until the merchant clears or “settles” the transaction (usually at the close of business each day). These holds usually drop off after one to three days, depending on the issuing bank’s policy.
Whenever possible and at the issuing bank’s request, we are happy to cooperate to resolve “pending hold” issues, but it’s important to note that while a request to release a hold can be made, not all banks will honor one. And even if they do, the release of funds may not be instant. Ultimately, merchants do not have the ability to release an authorization hold; the only entity that can do so is the issuing card’s bank.
Your ticket can only be scanned once at the turnstile, regardless of how many copies you have.
Print at Home tickets are valid for one year from the issue date.
No AAA or Senior discounts can be applied toward print at home tickets. These offers must be redeemed at the San Diego Zoo or San Diego Zoo Safari Park's ticket windows by presenting your AAA card or photo ID (seniors).
As noted in the Terms and Conditions on our website, all tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made.
You have several delivery options when purchasing your tickets online. After completing the “Billing” screen, the “Delivery Information” screen allows you to choose the ticket delivery method that best suits your needs.
Selecting the Print at Home delivery method allows you to print your tickets using your home or office computer and printer. Your tickets are emailed to you with a pdf attachment. Print the attachment and bring your printed tickets to the main entrance to be admitted to either park. All tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made. You can click here for a free download of Adobe Acrobat Reader to view and print your tickets. Please configure your spam or junk mail filter to allow emails with attachments from email@example.com. If you are unable to retrieve your tickets, please present your order number to Guest Relations upon your arrival, and we can reprint your tickets at that time.
The Self-Service Kiosk method allows you to pick up your tickets at a Zoo or Safari Park Ticketing Kiosk at the front of either park when you arrive. Choosing the kiosk delivery method requires you to swipe the credit card used to make the purchase online. When prompted, please enter Order number to retrieve your tickets. All tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made.
Have your tickets delivered to your home, office, or hotel (US addresses only) via FedEx Ground for $10 or FedEx Overnight for $20. Please allow three business days for us to ship your order. FedEx is unable to deliver to P. O. boxes. Signature release will be required. All tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made.
All ticket packages can be purchased in person at either park.
Guests who visit our parks in groups of 15 or more receive a 10% discount off the 1-Day Pass admission. We also offer Meal Vouchers, accepted at participating restaurants. Our parks are committed to providing a wide selection of high-quality, delicious all-American or international fare, snacks, and healthy alternatives at restaurants throughout both parks. Meal vouchers are $15 per person. Group reservations and Meal Vouchers can be arranged through our Reservation Sales Department at 619-718-3000.
Our advance-sale admission tickets and ticket cards expire 12 months from the the date of purchase and expiration dates are printed on tickets. Expired tickets and ticket cards may be accepted up to 12 months from the printed expiration date on the ticket or ticket card. After that, we offer a discount toward the purchase of a current, 1-Day Pass ticket. Complimentary admission tickets are only valid through the printed date on the ticket. No extensions are permitted.
The Africa Tram Safari is enjoyed by all ages.
At the Zoo, the 1-Day Pass package includes Zoo admission with unlimited use of Guided Bus Tour, Express Bus, Skyfari aerial tram, and all exhibits and shows.
At the San Diego Zoo Safari Park, the 1-Day Pass package includes Park admission with unlimited use of Africa Tram Safari and all exhibits and shows.