Flamingoes

Zoo and Park Temporary Closure

San Diego Zoo and San Diego Zoo Safari Park Temporarily Closed

To our valued San Diego Zoo Global visitors,

In following the guidance set forth from the Governor’s Office, the San Diego Zoo and San Diego Zoo Safari Park are temporarily closed.

We, of course, remain committed to providing around-the-clock care for the remarkable wildlife at the Zoo and Safari Park during this time. Our teams of wildlife care specialists, and others maintaining other critical care systems, will remain active on grounds while we are temporarily closed to the public.

As a nonprofit organization relying upon your generosity to fulfill our mission of saving the world’s wildlife, your support will continue to fuel our conservation efforts around the globe to save, protect, and care for endangered species every day. 

The health and safety of our guests, staff members, volunteers, and wildlife are—and will always be—our highest priority. We look forward to reopening soon, and welcoming you back to the Zoo and Safari Park at the first opportunity we are able to do so. 

Thank you—we are forever grateful to you, and your continued support. 

Together for wildlife, 

PB

Paul A. Baribault
President/CEO
San Diego Zoo Global

 

 

Temporary Closure FAQ

When will I receive the 2021 calendar issue of San Diego Zoo Global's member magazine?

Your 2021 calendar issue is coming soon! Because of some exciting changes coming in 2021, the annual calendar issue of the magazine will not be mailed in January this year. We expect the publication and calendar to reach our members’ homes by mid-March 2021. We know how much this special issue means to you. Thank you for your patience, and we appreciate your continued support during these challenging times.

Why are the San Diego Zoo and San Diego Zoo Safari Park closing temporarily? 

In following the mandate set forth from the Governor’s Office, the San Diego Zoo and the San Diego Zoo Safari Park are temporarily closed until further notice. We look forward to the day we get to welcome our guests back.

When will the Zoo and Safari Park reopen?

The temporary state-mandated closure went into effect December 7, 2020, and will remain in place until the Southern California region’s zoos are permitted to re-open by the state of California. We are monitoring the evolving COVID-19 situation closely and coordinating with public health officials. We look forward to welcoming our valued guests back to the San Diego Zoo and Safari Park soon. Please check sandiegozoo.org for our reopening updates.

What if I already made a reservation or purchased a date-specific ticket? 

For members with reservations during the closure, your reservation will be released and no further action on your part is needed at this time. If you wish to rebook your reservation, please visit us online to make a new reservation at https://zoo.sandiegozoo.org/reservations or https://www.sdzsafaripark.org/reservations. If you purchased a date-specific ticket, it will be honored for one year from the date of purchase.  

How and when can I reschedule my visit? 

Please visit us online to make a new reservation at https://zoo.sandiegozoo.org/reservations or https://www.sdzsafaripark.org/reservations 

If I have tickets valid for 2020 can they be used in 2021? 

We will accept tickets for one year from the date of purchase.

I booked a special experience. How can I reschedule? 

Please call our reservations line at 619-718-3000 daily after 8:30 a.m. to reschedule your Tour or Safari.

Will my membership be extended? 

We understand the Zoo and Safari Park are extraordinary places that play an important role in all our lives. As a special member of our family, memberships active on the date of closure, December 7, 2020, will be extended to accommodate the length of time we are closed. This extension will happen automatically and there is no action on your part to complete this process.

Is San Diego Zoo Global doing anything to protect staff members, guests, and animals during the COVID-19 pandemic?

At San Diego Zoo Global, the safety of our guests, staff members, volunteers, and wildlife is, and always will be, our highest priority. We recognize the gravity of the ever-changing COVID-19 situation and are working to do our part to protect the health and welfare of our community and the wildlife in our care. 

How long will the Zoo and Safari Park stay closed?

We will monitor the ever-changing situation while maintaining close contact with government authorities, and we will provide additional communication when current conditions change. 

Can I get a refund of my Tour or Safari ticket fee?

The San Diego Zoo and San Diego Zoo Safari Park will work with guests who wish to change or cancel Tours, Safaris, and programs reserved during this temporary closure period. We anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries. Please have your order number handy when you call our Reservations Sales Department daily after 8:30 a.m. at (619) 718-3000. 

I booked my trip to the San Diego Zoo and/or Safari Park through a third-party vendor—can you help me?

Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.

What are you doing to protect the animals in your care from coronavirus?

Based on the scientific information available about COVID-19, some mammal species are likely to be susceptible to the disease. Susceptibility does not, however, provide information about what effects COVID-19 might have on these species—including symptoms of illness, or potential mildness or severity. We are still learning about COVID-19, and further studies are needed to understand if and how different animals could be affected. At this time, there is no evidence to suggest that any animal, including pet cats or dogs or livestock, can spread COVID-19 to people.

San Diego Zoo Global has always maintained high levels of biosecurity for wildlife in our care, especially for high-risk species such as non-human primates that are likely susceptible to diseases that affect humans. Already in practice are measures that include restricting access to the species and wearing of protective gear by wildlife care specialists.

In an excess of caution, San Diego Zoo Global is adding extra biosecurity measures in working with all mammals. These heightened biosecurity measures include: maintaining social distancing (six feet) between people and susceptible species wherever possible, the wearing of cloth facial coverings whenever wildlife care specialists are working in and around their enclosures, and the wearing of facial coverings during any medical procedures.

What will happen to the animals at the San Diego Zoo and San Diego Zoo Safari Park during the closure?

We remain committed to providing premier care for the wildlife at our parks. Essential staff taking care of wildlife and maintaining other critical systems will remain active on grounds.

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