Frequently Asked Questions

Choose a category, then click on or touch a question to see the answer.

The Zoo and Safari Park have strollers available for rent.The daily charge for a single stroller is $12 and a double stroller is $16.

There is one size of stroller, made of molded plastic, to fit a variety of children; you may check the fit before renting. Strollers have cup holders and a storage pouch in the back. Our double strollers offer side-by-side seating.

We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations are available. We recommend arriving early to secure one.

FAQ Category: 
Facilities & Services

Our parks have wheelchairs and electric scooters available for rent. The daily rental charge for a manual wheelchair is $12; an electric scooter is $45 for nonmembers, $35 for members. Guests must provide a valid driver’s license or San Diego Zoo Global membership card. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations available. We recommend arriving early to secure one.

FAQ Category: 
Facilities & Services

The Zoo has a First Aid office, located next to the Reptile house, which is often used by mothers to nurse their infants. There is a privacy curtain to allow mothers complete privacy. We also have a microwave for preparing your child’s meal. Some mothers prefer to sit just outside the First Aid office on one of the benches provided. It is semi-private as the vegetation growth is considerable. Diaper changing stations are also available in most restrooms.

The San Diego Zoo Safari Park has a curtained area in the Health Services office that is often used by mothers to nurse their infants, as well as an area in the women’s restrooms designated for nursing. Diaper changing stations are also available in most restrooms.

FAQ Category: 
Facilities & Services

We have a variety of options to assist you and your family. Both of our parks offer an “Easy Access Pass” that allows you to go to the head of the lines at the Zoo’s Bus Depot and Skyfari aerial tram and the Safari Park’s Africa Tram Safari. In addition, there are complimentary shuttles to assist you and your party in accessing our lower canyon areas.

Please stop in at Guest Services to request our ADA Packet that will include information on these services as well as descriptions of exhibits and show access.

If you have other specific questions, we will be happy to assist you. Please call us at 619-718-3000.

Click here for information about additional guest services at the Zoo and the Safari Park.

FAQ Category: 
Facilities & Services

When four walls and a ceiling just won’t do for your next event, consider a place that knows no boundaries. Whether you are planning an intimate gathering for 20 or a spectacular gala for 3,000, the Zoo and Safari Park's authentic atmosphere and talented special events staff make it easy. Our professional coordinators are here to help you customize your experience and give your guests an event they will always remember.

Contact us at 619-685-3259 for more information and prices.

FAQ Category: 
Facilities & Services

We regret that children’s birthday “packages” are not available at the San Diego Zoo or the San Diego Zoo Safari Park. We do, however, offer a full range of catering services, or guests may bring personal food items into our parks. Large food storage containers such as coolers are not permitted on grounds, and no facilities are available for food storage. Tables are available on a first-come, first-served basis. For the safety of other guests and the animals in our care, we ask that you do not bring any glass, straws, alcohol, or balloons into our parks.

If you would like to discuss a private, catered event, please call our Catering Sales Department at 619-685-3259.

FAQ Category: 
Facilities & Services

In keeping with our conservation mission, we try to reduce waste and resource use by providing information online rather than in printed form. Please help us conserve resources by using the following suggested links for guest information.

The Zoo map can be found by clicking here. Information on select Zoo animals can be found here. Zoo Special Experiences can be found by clicking here.

The Safari Park map can be found by clicking here. Safari Park exhibits can be found by clicking here. Safari Park Special Experiences can be found by clicking here.

For large requests (100 or more), please contact us.

FAQ Category: 
Facilities & Services

At the San Diego Zoo, we have quarter-operated lockers located in the Discovery Outpost across from Poppy’s Patio.  Small locker: $.75 (16x24x14); Large locker: $1.50 (29x15x23).  In addition to this guest storage amenity, the Zoo has recently added a larger secure storage area inside Front Street Rentals, where guest can rent strollers, wheelchairs and EVCs.  This area can accommodate suitcase storage and larger items that will not fit inside the large lockers.  The cost for this storage area is $5.00 per piece and it comes with unlimited access.

At the Safari Park, we have quarter-operated lockers located just inside and to the left of the main entrance.  Small locker: $.75 (12x12); Large locker: $1.50 (18x18).  Unfortunately, the Safari Park does not have accommodations for luggage storage. 

The owners and operators of this facility herby specifically disclaim any responsibliity, expressed or implied, to protect against the loss of or damage to your vehicle or its contents.

FAQ Category: 
Facilities & Services

For guests who have lost something while visiting, please contact us to inquire if your item was turned in to our Guest Services Department. Please include as much information as possible pertaining to your lost item and in which park you believe it is lost. Include complete contact information in case your item is found.

FAQ Category: 
Facilities & Services

The Zoo has free parking.

Please click here for current Safari Park parking fees.

No overnight parking is permitted at either park, other than for guests participating in scheduled sleepover programs. Payment can be made by credit card or cash (no $100 bills).

FAQ Category: 
Facilities & Services

We have recycling containers for aluminum cans and plastic bottles located throughout our parks. In addition, both the Zoo and Safari Park have cell phone recycling drop boxes. A large Plexiglas drop box is located next to the re-entry hand stamp station at the Zoo’s exit. A similar drop box is located just past the turnstiles at the main entrance of the Safari Park.

FAQ Category: 
Facilities & Services

The Zoological Society of San Diego does business as San Diego Zoo Global. We are committed to high standards of ethical, moral, and legal business conduct. San Diego Zoo Global is further dedicated to acting in good faith with those clients or employees who raise concerns regarding incorrect financial reporting, unlawful activity, or otherwise improper conduct.

The audit committee, board, and management team at San Diego Zoo Global value your input. That is why we have selected EthicsPoint to provide us with an anonymous and confidential method to hear your suggestions, concerns, or report of misconduct. The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis. You have our guarantee that your comments will be heard.

To lodge a formal complaint, you can do so either via the web at https://secure.ethicspoint.com/domain/media/en/gui/24939/index.html or by calling 1-866-287-5716.

FAQ Category: 
General

Guests who are on grounds at the Zoo or Safari Park and wish to leave and return the same day at no charge during open hours may have their hand stamped at the Exit Gate turnstiles. Be sure to keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking.

FAQ Category: 
General

The quickest way to the Zoo from the San Diego International Airport is by taxi, an 11-minute, 5-mile ride.

Amtrak railway service (800-872-7245) travels up and down the coast between Los Angeles and downtown San Diego, stopping in Oceanside. Once your train arrives in San Diego, the quickest way to the Zoo from the Santa Fe Depot is by taxi, a 9-minute, 31/2-mile ride.

A light rail service called the Sprinter travels between Oceanside and Escondido, approximately 22 miles. Once you arrive at the downtown Escondido Transit Center via the Sprinter, the quickest way to the Safari Park is by taxi, an 11-minute, 7-mile ride. You can find more information about the Sprinter on the web at http://www.gonctd.com/sprinter or by calling 760-967-2001.

Information about public bus transportation can be found on the web at www.sdcommute.com or by calling 619-233-3004. The #7 bus stops at the Zoo. There is one public bus that stops at the Safari Park; however, depending upon your departure point, connecting schedules may mean a travel time of approximately 25 minutes from the Escondido Transit Center and up to 3 hours each way from San Diego. Bus service is very limited on weekends and holidays.

Useful information can be obtained from the San Diego Convention and Visitors Bureau, 619-232-3101. The Visitor Information Center can be reached at 619-276-8200. Another source of information is the San Diego North County Visitor Bureau, which can be reached at 800-848-3336.

FAQ Category: 
General

There really isn’t any special time that more animals are in view, although many of our animals are “early risers” and may be a bit more active in the morning. In our concern for the many endangered species that we house at our facilities, we have built exhibits that mimic natural environments. Like natural environments, these areas give the animals plenty of room to hide. We have found that the ability to hide is important to the well-being of many species.

FAQ Category: 
General

Go to our San Diego Zoo Animals website or use the website’s "Search" function to look for your animal. If the animal is part of our collection, its location will be noted on the response page.

FAQ Category: 
General

The popular Petting Paddock in the Children’s Zoo allows kids (and kids at heart) a chance to feel the wooly coat of a sheep or comb a gentle goat’s hair. Our Backstage Pass program and Inside Look Tour get you VERY close to exotic animals.

At the Safari Park, the Petting Kraal offers a very satisfactory tactile experience. Also at the Park is Lorikeet Landing, where you lend a hand—literally—in feeding the lorikeets! The Park’s interactive Animal Encounters program gives you an opportunity to have face-to-face contact with the Park’s animal ambassadors like a cheetah, alligator, serval, and other rare and exotic animals. You may interact with trainers and ask questions about the species. Interactions happen throughout the Park; check your Park map insert for times and locations. And (most of) our Special Experiences are uniquely designed to get you closer to animals!

FAQ Category: 
General

We house significant populations of rare and endangered species and both the Zoo and the Safari Park are considered to be quarantined facilities. State and federal regulations for such facilities do not allow for the access of pets accompanying guests to these facilities. This also includes the unavailability of kennels to house pets during a visit to either facility.

FAQ Category: 
General

Guests may bring personal food items into our parks. Large food storage containers such as coolers are not permitted on grounds, and no facilities are available for food storage.

For the convenience of guests, there are picnic areas located outside the Zoo’s main entrance and near the Safari Park’s entry plaza within easy walking distance of our parking lots. Zoo and Park guests who have already entered our parks may get their hand stamped for re-entry on the same day of their visit during operating hours. Special accommodations for school groups may be made. For the safety of guests and the animals in our care, please do not bring glass, alcohol, or straws into our parks.

FAQ Category: 
General

Guests are welcome to bring a backpack into our parks.

FAQ Category: 
General

We recognize the seriousness of food allergies, and although we would like to accommodate all guest requirements, as a not-for-profit organization we are unable to do so. Our kitchens are not equipped to prepare food separately for guests who are sensitive to certain ingredients. Each restaurant can provide an ingredient list for the items available for purchase; however, we cannot assure that other ingredients may not be in the preparation environment.

FAQ Category: 
General

Our facilities are open every day of the year, rain or shine! Depending on the extent of rain, some animals (primates, specifically) may choose to go into their off-exhibit bedroom areas, although many animals seem to enjoy the rain. Animals may be taken off exhibit for a variety of reasons including environmental conditions, health issues, and behavioral concerns. In addition, many of our exhibits are designed to allow animals to remove themselves from visitor view at any time. For these reasons, it is not always possible to predict or note these exceptions before the fact. For a report on current Zoo weather, click here, and for the Safari Park, click here.

FAQ Category: 
General

Smoking is not permitted anywhere on Zoo or Safari Park grounds or parking lots. Guests who wish to smoke are welcome to have their hands stamped for same-day re-entry when leaving our grounds to smoke. Please keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking when leaving for and returning from smoke breaks.

FAQ Category: 
General

Hours vary throughout the year. For current San Diego Zoo hours, click here. For San Diego Zoo Safari Park hours, click here.

FAQ Category: 
General

The Safari Park is located approximately 35 miles northeast of the San Diego Zoo.

San Diego Zoo’s Safari Park
15500 San Pasqual Valley Road
Escondido CA 92027
760-747-8702

   View San Diego Zoo & Safari Park in a larger map

Further directions can be found here for the Zoo, and here for the Safari Park.

FAQ Category: 
General

The Zoo is located adjacent to downtown’s Balboa Park.

San Diego Zoo
2920 Zoo Drive
San Diego CA 92101
619-231-1515

   View San Diego Zoo & Safari Park in a larger map

Further directions can be found here for the Zoo, and here for the Safari Park.

FAQ Category: 
General

The Safari Park is located approximately 35 miles northeast of the Zoo, in Escondido, California. It's an adventurer’s safari paradise in southern California. The 1,800-acre Safari Park is home to more than 2,600 animals representing more than 300 species, many living in wide, open field enclosures. Take one of our thrilling array of tours and create memories of adventure, all while benefiting the conservation of species here and in more than 22 countries around the globe. The Park showcases herd-style animals from the plains and savannas of Africa and Asia that normally roam together in the wild, such as rhinos, giraffes, and antelope. It is a unique walking experience that exhibits animals in the most natural way possible, adding shows and animal presentations throughout the day for additional enjoyment. We recommend a minimum visit time of at least four hours.

FAQ Category: 
General

The Zoo, located adjacent to downtown San Diego in Balboa Park, is 100 acres in size. It is well known for its lush, naturalistic habitats and unique animal encounters and is home to more than 3,700 rare and endangered animals representing approximately 660 species and subspecies and a prominent botanical collection with more than 700,000 plants. It is viewed in several ways, first and foremost by walking along pathways, into aviaries, and through bioclimatic zones. There is a 35-minute Guided Bus Tour that gives a good overview of the Zoo, along with an Express Bus that stops at several locations to assist guests in accessing different areas. We suggest taking the Guided Bus Tour upon your arrival to acquaint yourself with the various areas where you would like to spend additional time. The Zoo is a unique walking experience that exhibits animals in the most natural way possible, adding shows and animal presentations throughout the day for additional enjoyment. We recommend a minimum visit time of at least three to four hours.

FAQ Category: 
General

The San Diego Zoo’s policies require that all media requests be screened by our Public Relations office. Media are asked to contact 619-685-3291 or email publicrelations@sandiegozoo.org for assistance.

FAQ Category: 
Getting Involved

As you can imagine, we receive hundreds of emails each week from guests requesting an interview with our animal care staff. We are unable to accommodate all such requests as this would take our animal care staff away from their primary responsibilities to the animals in their care. Information about animal species may be found on our San Diego Zoo Animals website.

FAQ Category: 
Getting Involved

All current employment opportunities are listed on our website. Please click here to view current opportunities. Keep in mind that we have an electronic application process and no longer accept paper resumes or applications. Unsolicited resumes are not kept on file. If offered employment, you must be able to present proof of citizenship or legal right to work in the US.

FAQ Category: 
Getting Involved

As a not-for-profit organization, San Diego Zoo Global depends on funds raised from admission to assist in maintaining the animals in our care and further our mission of conservation and education. We are unable to donate cash or merchandise, but we do, however, donate a limited number of complimentary passes each year to nonprofit organizations holding qualifying fundraisers. Complete details can be obtained by calling our Donation Line at 619-231-1515, ext. 4266. The requesting organization must be located within ZIP codes 90000 through 92899 (as indicated on your letterhead).

FAQ Category: 
Getting Involved

San Diego Zoo Global is a not-for-profit organization that works to conserve endangered species through management plans for our collections and for individual species. We are unable to accept animal or plant donations, because to do so would mean that we would have less room for the species with which we are currently working.

FAQ Category: 
Getting Involved

Please click here for volunteer opportunities at both the San Diego Zoo and San Diego Zoo Safari Park.

FAQ Category: 
Getting Involved

All potential products for every area have to go through San Diego Zoo Global's Purchasing Department. Due to the large number of requests we receive, we ask that all inquiries to our buyers’ office be made in writing. You may send a cover letter along with a prospectus or a catalog to:

Purchasing Department
San Diego Zoo
P.O. Box 120551
San Diego, CA 92112

Please understand that due to the large volume of inquiries received, this office cannot personally respond to each request. A representative of this office will respond if an inquiry shows promise.

FAQ Category: 
Getting Involved
A discount promotion code may be applied when you are in the online store's "shopping cart" area.
FAQ Category: 
Membership & Discounts

Each year, from October 1–31, in honor of our Zoo’s founding, children ages 3–11 are admitted free to the Zoo and Safari Park when accompanied by an adult. The Zoo’s Guided Bus Tour and the Skyfari Aerial Tram are not included with Kids’ Free entrance and must be purchased separately at the Zoo. The Safari Park’s Africa Tram Safari and the Conservation Carousel are not included with Kids Free entrance and must be purchased separately at the Park.

Adults may purchase their admission ticket(s) online, by phone, or day of at the Zoo or Safari Park. Qualifying children entering free will not need a ticket.

FAQ Category: 
Membership & Discounts

Guests who visit our parks in groups of 15 or more receive a 10% discount off the 1-Day Pass. We also offer Meal Vouchers, accepted at participating restaurants. Meal vouchers are $14 per person.

Group reservations and Meal Vouchers can be arranged through our Reservation Sales Department at 619-718-3000.

FAQ Category: 
Membership & Discounts
The Zoo and Safari Park no longer offer a single free admission day (traditionally called Founder’s Day). Instead, the month of October is now called “Kids’ Free” with a free 1-Day Pass ( entrance only) offered to children 11 years and younger at both the Zoo and the Safari Park.
FAQ Category: 
Membership & Discounts
Airline and cruiseline-eligible employees presenting a company-picture identification badge or CLIA card and one accompany guest will receive a 10% discount off the 1-Day Pass at the Zoo and Safari Park ticket windows.
FAQ Category: 
Membership & Discounts
AAA members who show their valid AAA membership cards at ticket windows located at the San Diego Zoo and the San Diego Zoo Safari Park receive 10% off a 1-Day Pass. Valid for up to 6 people. Discount cannot be combined with any other coupon or offer. AAA discount cannot be applied online as guests need to present their AAA card in person.
FAQ Category: 
Membership & Discounts
Travel Agents, wholesalers, and tour operators presenting a valid IATA or IATAN card with picture ID receive a 50% discount off the 1-Day Pass at the Zoo and the Safari Park ticket windows. One accompanying guest will also receive the 50% discount. All other accompanying guests pay the full ticket package price at any ticket booth at the same time the travel agent ticket is processed. Discount cannot be combined with any other coupon or offer.
FAQ Category: 
Membership & Discounts
Seniors age 65 and older receive a 10% discount off the 1-Day Pass. Discount cannot be combined with any other coupon or offer. Senior discount cannot be applied online as guests need to present their photo ID in person.
FAQ Category: 
Membership & Discounts
Complimentary 1-Day Pass admission at the San Diego Zoo and San Diego Zoo Safari Park is offered to military personnel. Individual must show a valid, active military identification at our gates. Complimentary admission is offered to the following: U.S. active-duty military, cadets of their respective academies (includes US cadets who do not have "Active" on their IDs), and reserves with active orders. Additionally, we work with local military bases to offer discount packages for families. Please contact your base ticket office for ID requirements to purchase these tickets. Complimentary admission is not extended to members of any foreign military services or retired military personnel.
FAQ Category: 
Membership & Discounts
The San Diego Zoo is a not-for-profit conservation organization that raises funds to maintain its parks, provide state-of-the-art animal care for endangered species, and pursue conservation efforts around the world. Most of our funds are raised through admission and on-grounds sales at our parks. Unlike most zoos in the US, we are not largely supported by municipal, state, or federal funds. In the interest of supporting our conservation mission, we do not offer complimentary or discount admission to members of other zoos.
FAQ Category: 
Membership & Discounts

Please click here to see the benefits of membership!

FAQ Category: 
Membership & Discounts

We offer a Shopper’s Pass, which allows you to enter the Zoo or the Safari Park and shop for 30 minutes. Once shopping, if you desire more time, you can extend your pass up to 60 minutes total. Just inform any shop employee that more time is needed.

FAQ Category: 
Shopping

We no longer have an online gift shop, but if you have a particular need, please call our helpful staff at 800-699-1663.

FAQ Category: 
Shopping

San Diego Zoo Gift Cards make the perfect gift! Gift cards are valid toward Zoo and Safari Park admission packages, gift shop and food stand purchases, tours and education programs, Zoo memberships, and more. Best of all, they never expire!

You have several options to purchase Gift Cards: call our Reservation Sales office at 619-718-3000 or purchase them at any of our gift shops at both the Zoo and the Safari Park.

Lost or stolen Gift Cards cannot be replaced.

FAQ Category: 
Shopping

By using a number of security technologies in our websites, we maintain the privacy of your information as a priority. More…

FAQ Category: 
Shopping

Although refund requests can take up to two days to electronically process, the issuing card’s bank ultimately decides when the credit will be applied to the cardholder’s account. Depending upon when the refund is issued within the card’s statement cycle, it may take up to two cycles for an account statement to reflect a refund.

FAQ Category: 
Tickets

An authorization or pending “hold” is a banking industry practice of authorizing electronic transactions made with a debit or credit card and holding this balance as unavailable either until the merchant “clears” the transaction (also called “settlement”) or the hold “drops off.” When a guest inadvertently charges a card multiple times during the same transaction, more than one hold can appear on the account.

Basically, when a debit or credit card number is submitted, it is transmitted as an electronic inquiry to determine if funds are available to cover the potential transaction. The bank automatically places a hold on the amount until the merchant clears or “settles” the transaction (usually at the close of business each day). These holds usually drop off after one to three days, depending on the issuing bank’s policy.

Whenever possible and at the issuing bank’s request, we are happy to cooperate to resolve “pending hold” issues, but it’s important to note that while a request to release a hold can be made, not all banks will honor one. And even if they do, the release of funds may not be instant. Ultimately, merchants do not have the ability to release an authorization hold; the only entity that can do so is the issuing card’s bank.

FAQ Category: 
Tickets

Your ticket can only be scanned once at the turnstile, regardless of how many copies you have.

Print at Home tickets are valid for one year from the issue date.

No AAA or Senior discounts can be applied toward print at home tickets. These offers must be redeemed at the San Diego Zoo or San Diego Zoo Safari Park's ticket windows by presenting your AAA card or photo ID (seniors).

As noted in the Terms and Conditions on our website, all tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made.

You have several delivery options when purchasing your tickets online. After completing the “Billing” screen, the “Delivery Information” screen allows you to choose the ticket delivery method that best suits your needs.

Selecting the Print at Home delivery method allows you to print your tickets using your home or office computer and printer. Your tickets are emailed to you with a pdf attachment. Print the attachment and bring your printed tickets to the main entrance to be admitted to either park. All tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made. You can click here for a free download of Adobe Acrobat Reader to view and print your tickets. Please configure your spam or junk mail filter to allow emails with attachments from esales@sandiegozoo.org. If you are unable to retrieve your tickets, please present your order number to Guest Relations upon your arrival, and we can reprint your tickets at that time.

The Self-Service Kiosk method allows you to pick up your tickets at a Zoo or Safari Park Ticketing Kiosk at the front of either park when you arrive. Choosing the kiosk delivery method requires you to swipe the credit card used to make the purchase online. When prompted, please enter Order number to retrieve your tickets. All tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made.

Have your tickets delivered to your home, office, or hotel (US addresses only) via FedEx Ground for $10 or FedEx Overnight for $20. Please allow three business days for us to ship your order. FedEx is unable to deliver to P. O. boxes. Signature release will be required. All tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made.

All ticket packages can be purchased in person at either park.

FAQ Category: 
Tickets

Guests who visit our parks in groups of 15 or more receive a 10% discount off the 1-Day Pass admission. We also offer Meal Vouchers, accepted at participating restaurants. Our parks are committed to providing a wide selection of high-quality, delicious all-American or international fare, snacks, and healthy alternatives at restaurants throughout both parks. Meal vouchers are $14 per person.

Group reservations and Meal Vouchers can be arranged through our Reservation Sales Department at 619-718-3000.

FAQ Category: 
Tickets

Our advance-sale admission tickets and ticket cards expire 12 months from the the date of purchase and expiration dates are printed on tickets.  Expired tickets and ticket cards may be accepted up to 12 months from the printed expiration date on the ticket or ticket card.  After that, we offer a discount toward the purchase of a current, 1-Day Pass ticket.   Complimentary admission tickets are only valid through the printed date on the ticket.  No extensions are permitted.

FAQ Category: 
Tickets

The Africa Tram Safari is enjoyed by all ages.

FAQ Category: 
Tickets

At the Zoo, the 1-Day Pass package includes Zoo admission with unlimited use of Guided Bus Tour, Express Bus, Skyfari aerial tram, and all exhibits and shows.

At the San Diego Zoo Safari Park, the 1-Day Pass package includes Park admission with unlimited use of Africa Tram Safari and all exhibits and shows.

FAQ Category: 
Tickets

Please click here for Zoo admission prices and here for Safari Park admission prices. Children visiting either park who are younger than 3 years of age are free.

FAQ Category: 
Tickets
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