meerkat pups

Help Center

Facilities & Services

What items are prohibited or restricted at the San Diego Zoo and Safari Park?

Items not permitted include, but are not limited to, the following:

  • Alcohol, marijuana (including marijuana-enriched products), and any illegal substances
  • Any transportation device not otherwise approved as a mobility device (e.g. motorcycles, motorized/non-motorized standing scooters, trailer-like objects pushed or towed by an approved mobility device)
  • AM/FM radios or any type of music player
  • Attire depicting pictures or words that may be considered offensive or profane to other guests
  • Balloons, balls, Frisbees, jump ropes
  • Any throwing/kicking toy
  • Bug nets
  • Coolers larger than 6-pack size (you can keep them in your vehicle and use at tables provided just outside our gates)
  • Cremated remains (e.g. urns, vases, boxes)
  • Disruptive items (e.g. laser pointers, slingshots, stink bombs, air horns, toys that make loud noises)
  • Drones
  • E-cigarettes or Vapes
  • Fireworks
  • Glass bottles or containers
  • Lawn or folding chairs, with the exception of cane-chair and seat-walker mobility aids
  • Masks, costumes and other items deemed by Zoo management to create a safety hazard or concern
  • Miscellaneous other items (e.g. tools, fire extinguishers, musical instruments, megaphones, pots and pans, noisemakers)
  • Pets— any animals other than working service animals (not in training)
  • Photography equipment used for unauthorized photography, videotaping, recording, broadcast or transmission of any kind for commercial purposes. Professional photographers with professional cameras or recording equipment, who are visiting the San Diego Zoo and/or Safari Park with the intent to take photographs or recordings of people, San Diego Zoo Global properties, or icons for professional purposes must request permission and make prior arrangements with appropriate San Diego Zoo Global representatives. Permission for any recordings or broadcasts on the premises are within the sole discretion of San Diego Zoo Global. Folding tripod stands or monopod stands that can fit inside a standard backpack are permitted
  • Plants
  • Plastic bug keeper containers
  • Portable TVs
  • Remote control toys
  • Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire)
  • Roller shoes (unless wheels are removed)
  • Scanners
  • Spiked items (e.g. purses, bracelets, etc.)
  • Sporting goods or equipment (e.g., baseball bats, helmets, hockey sticks, golf clubs, bows and arrows, camping equipment, chairs, stools, tables, Frisbees, hacky sacks, hula hoops, skates, skateboards, jump ropes, pogo sticks, balls)
  • Suitcases or similar bags with wheels (Zoo has luggage storage for a fee; Safari Park does not store luggage; small items that fit can be stored in rental lockers)
  • Throwaway lids and straws
  • Weapons of any kind or objects that appear to be weapons (toy guns, toy blasters, squirt guns, knives, etc.)
  • Whistles
  • Wrapped items/gifts
  • Yo-yos

This information is subject to change without notice.

Are the Zoo and Safari Park open every day of the year?

Yes! The San Diego Zoo and the Safari Park are open every day of the year, rain or shine, including ALL holidays!

Does the Zoo/Safari Park have a Lost and Found?

For guests who have lost something while visiting, please contact us to inquire if your item was turned in to our Guest Services Department. Please include as much information as possible pertaining to your lost item and in which park you believe it is lost. Include complete contact information in case your item is found.

Does the Zoo/Safari Park have lockers for guests to use?

The San Diego Zoo has rental lockers located between the San Diego Craft Beer and the Front Street Café on Front Street, near the Exit sign. Payment is by credit card only and payment can be made at the Kiosk on site. No cash is accepted for locker rentals, which start at $8. Sizes are as follows:

Small locker: 12" x 20"
Medium locker: 15" x 18"
Large locker: 18" x 27"

In addition to this guest storage amenity, the Zoo has a larger secure storage area inside Front Street Rentals, where guests can rent strollers, wheelchairs, and ECVs. This area can accommodate suitcase storage and larger items that will not fit inside the large lockers. The cost for this storage area is $15 per piece, and comes with unlimited access.

At the Safari Park, we have quarter-operated lockers located just inside and to the left of the main entrance.
Small locker: 12" x 12"
Large locker: 18" x 18"

Unfortunately, the Safari Park does not have accommodations for luggage storage. Lockers are rented per day, and lockers inside the Zoo and Safari Park are subject to park operating hours. The owners and operators of our parks hereby specifically disclaim any responsibility, expressed or implied, to protect against loss of or damage to your vehicle or its contents.

Can I get copies of the Zoo/Safari Park maps/brochures?

In keeping with our conservation mission, we try to reduce waste and resource use by providing information online rather than in printed form. Please help us conserve resources by using the following suggested links for guest information.

Navigating the the Zoo and Safari Park has never been easier! Download the GPS-enabled San Diego Zoo map app from your app store!

The Zoo map can be found by clicking here. Information on select Zoo animals can be found here. Zoo Upgraded Experiences can be found by clicking here.

The Safari Park map can be found by clicking here. Safari Park exhibits can be found by clicking here. Safari Park Special Experiences can be found by clicking here.

For large requests (100 or more), please contact us.

Does the Zoo/Safari Park have special birthday packages?

Celebrate your child’s birthday at the San Diego Zoo with our Aussie Outback Birthdays, a once-in-a-lifetime Australian adventure!

Children ages 10 and younger will enjoy a special birthday celebration in our Aussie Outback party room, hosted by our knowledgeable and fun-loving Zoo educators. The Birthday Bash includes up-close animal presentations and entertainment with the Zoo’s own animal researcher, Dr. Zoolittle. Guests will enjoy Zoo decorations, cake and juice, and fun, Zoo-themed birthday activities. Call 619-685-3259 to speak with an event specialist or email us at events@sandiegozoo.org for more information.

We also offer a full range of catering services, or guests may bring personal food items into our parks. Large food storage containers such as coolers are not permitted on grounds, and no facilities are available for food storage.

Tables are available on a first-come, first-served basis. For the safety of other guests and the animals in our care, we ask that you do not bring any glass, straws, alcohol, or balloons into our parks.

If you would like to discuss a private, catered event at either park, please call our Catering Sales Department at 619-685-3259.

Can the Zoo/Safari Park host my event?

When four walls and a ceiling just won’t do for your next event, consider a place that knows no boundaries. Whether you are planning an intimate gathering for 20 or a spectacular gala for 3,000, the Zoo and Safari Park's authentic atmosphere and talented special events staff make it easy. Our professional coordinators are here to help you customize your experience and give your guests an event they will always remember.  Contact us at 619-685-3259 for more information and prices.

Does the Zoo/Safari Park have access for the disabled?

We have a variety of options to assist you and your family. Both our parks offer an “Easy Access Pass” that allows you to go to the head of the lines at the Zoo’s Bus Depot and Skyfari aerial tram and the Safari Park’s Africa Tram Safari. In addition, there are complimentary shuttles to assist you and your party in accessing our lower canyon areas. Please stop in at Guest Services to request our ADA Packet that will include information on these services as well as descriptions of exhibits and show access. If you have other specific questions, we will be happy to assist you. Please call us at 619-718-3000. Click here for information about additional guest services at the Zoo and the Park.

Does the Zoo/Safari Park have baby nursing stations?

The Zoo has a First Aid office, located next to the Reptile house, which is often used by mothers to nurse their infants. There is a privacy curtain to allow mothers complete privacy. We also have a microwave for preparing your child’s meal. Some mothers prefer to sit just outside the First Aid office on one of the benches provided. It is semi-private as the vegetation growth is considerable. Diaper changing stations are also available in most restrooms.

 

The San Diego Zoo Safari Park has a curtained area in the Health Services office that is often used by mothers to nurse their infants, as well as an area in the women’s restrooms designated for nursing. Diaper changing stations are also available in most restrooms.

Does the Zoo/Safari Park have stroller rentals?

Yes!  The Zoo and Safari Park have strollers available for rent. The daily charge for a single stroller is $14 and a double stroller is $18. There is one size of stroller, made of molded plastic, to fit a variety of children; you may check the fit before renting. Strollers have cup holders and a storage pouch in the back. Our double strollers offer side-by-side seating. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations are available. We recommend arriving early to secure one.

Can I park my RV/bus at the Zoo/Safari Park?

The parking lot in front of the San Diego Zoo does not have designated RV or bus parking spaces. It is a municipal parking lot with accompanying enforcement by the San Diego Police Department. We recommend guests with RVs park along Park Boulevard in front of the Zoo or at the Inspiration Point parking lot (on the east side of Park Boulevard, between Presidents Way and the Balboa Park Activity Center) for easy access to the Zoo and the heart of Balboa Park via the free tram. The parking lot on the south side of Inspiration Point has designated full-size/striped RV and bus parking spaces. The parking lots around Balboa Park are free to the public, per city guidelines.

The Safari Park's parking lot is open and available for RV/bus parking during normal business hours. It has spaces dedicated for large vehicles and parking staff will direct you to the appropriate location to park your oversized vehicle. Please click here for current Safari Park parking fees. The Safari Park does not permit overnight parking except for our Roar and Snore sleepover guests.

Can the Zoo/Safari Park store my luggage?

The San Diego Zoo has lockers and a secure storage area inside Front Street Rentals, where guest can rent strollers, wheelchairs and EVCs. This area can accommodate suitcase storage and larger items that will not fit inside the large lockers. The cost for this storage area is $15 per piece and it comes with unlimited access.Unfortunately, the Safari Park does not have accommodations for luggage storage.

We have quarter-operated lockers located just inside and to the left of the main entrance, although these cannot accommodate large pieces of luggage. Lockers are rented per-day, and lockers inside the Zoo and Safari Park are subject to park operating hours.

The owners and operators of our parks hereby specifically disclaim any responsibility, expressed or implied, to protect against the loss of or damage to your vehicle or its contents.

Can I hold my military reenlistment ceremony at the Zoo?

Yes, with guidelines.

Based upon the large military presence in San Diego County, the San Diego Zoo handles such requests in two ways:

1. You have the option to formally book a specific event with our Event Sales department. This is the only way you may "reserve" a specific space (for a fee) and have exclusive use of that space for your purposes. Event Sales may be contacted directly via phone at (619) 685-3259 or via email at events@sandiegozoo.org

OR

2. You may contact us regarding your plans and you will be informed of the following guidelines:

-Prior notification is appreciated, but should not to be construed as a formal reservation or approval of your planned gathering;

-When visiting the Zoo for any reason, all guests must have a valid form of entry (i.e. Active Duty ID, valid admission ticket or current membership);

-No exhibit space or room will be reserved for the exclusive use for your ceremony;

-The Panda Exhibit may never be used as a back-drop for such a ceremony or activity;

-The duration of any activity should be limited to no more than 5 - 10 minutes;

- Any related activity may not--for any amount of time--block any exhibit area or pathway that in any way inhibits use by other Zoo guests or staff.

 

Thank you for your service to our country.

Does the Zoo/Safari Park have recycling facilities?

We have recycling containers for aluminum cans and plastic bottles located throughout our parks. In addition, both the Zoo and Safari Park have cell phone recycling drop boxes.  A large Plexiglas drop box is located next to the re-entry hand stamp station at the Zoo’s exit. A similar drop box is located just past the turnstiles at the main entrance of the Safari Park.

How much is parking at the Zoo/Safari Park?

The San Diego Zoo has free parking. The parking lot in front of the Zoo is owned and operated by the City of San Diego and is used by guests, volunteers and employees of Balboa Park. (Zoo employees use a private lot to leave open spaces for visitors in the city lot directly in front of the Zoo.) The parking lots in and around Balboa Park are also free to the public, per city guidelines. Due to the unique arrangement with the City of San Diego, the San Diego Zoo is one of the few attractions in the county that do not charge for parking. This is a great benefit to members and guests of the San Diego Zoo!

The San Diego Zoo is a very popular destination and during peak attendance days (holidays; weekends during spring break, summer and December) we may have short periods of time during which the city-owned parking lot in front of the Zoo is full. At these times we encourage guests to park in overflow parking (Inspiration Point, on the east side of Park Boulevard, between Presidents Way and the Balboa Park Activity Center) and either walk or take available tram services (available in the parking lots by the Navy Hospital at the south end of Park Boulevard) that serve Balboa Park.

The San Diego Zoo Safari Park parking lot is privately owned and has a parking fee. Please click here for current Safari Park parking fees. Payment can be made by credit or debit card or cash (no $100 bills). As a nonprofit organization, San Diego Zoo Global depends on money raised from memberships, admission, food and gift shop sales, and Safari Park parking fees to assist in maintaining the animals in our care and further our mission of conservation and education.

No overnight parking is permitted at either park, other than for guests participating in scheduled sleepover programs.

Parking reminders: Lock your vehicle; lock your valuables out of sight; park within marked stalls; Zoo parking violations will be cited by municipal law enforcement.

The owners and operators of our parks hereby specifically disclaim any responsibliity, expressed or implied, to protect against the loss of or damage to your vehicle or its contents.

Does the Zoo/Safari Park offer wheelchair rentals?

Yes!  Our parks have wheelchairs and electric scooters available for rent for a nominal fee. Guests must provide a valid driver's license or San Diego Zoo Global membership card. We have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations available. We recommend arriving early to secure one.

General

What is the smoking policy at the Zoo? At the Safari Park?

Smoking (including e-cigarettes) is not permitted anywhere on Zoo or Safari Park grounds or parking lots. Zoo guests should know smoking is not permitted in Balboa Park. Guests who wish to smoke are welcome to have their hands stamped for same-day re-entry when leaving our grounds to smoke.  Please keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking when leaving the parking lot for and returning from smoke breaks.

Can I drive through the Safari Park?

No. The Safari Park is and always has been a walk-through sanctuary in which members and guests can purchase optional guided Safari tours to enhance their visits and get closer to animals. Please see our Safari Tours tab on the Park's home page for more information about these exciting tours and programs! 

Occasionally, nostalgic visitors confuse the Safari Park with an unaffiliated, drive-through animal attraction bearing a similar name that was once located 77 miles north of the Safari Park in the Irvine/Laguna Hills area. That attraction operated from 1970 to 1984. The site was then repurposed and spent 25 years as a water park before becoming what is now a community of upscale apartment homes.

What is the weather like at the Zoo? At the Safari Park?

Our facilities are open every day of the year, including all holidays, rain or shine! Depending on the extent of rain, some animals (primates, specifically) may choose to go into their off-exhibit bedroom areas, although many animals seem unaffected by rain.  Animals may be taken off exhibit for a variety of reasons including environmental conditions, health issues, and behavioral concerns. In addition, many of our exhibits are designed to allow animals to remove themselves from visitor view at any time.  For these reasons, it is not always possible to predict or note these exceptions before the fact. For a report on current Zoo weather, click here, and for the Safari Park, click here.  Refunds or exchanges are not possible in cases of inclement weather, excessive heat or exhibit closure. 

While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, rides, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events.   A daily listing of changes or closures can be found at the main entrance of both parks.  Please check upon arrival.

Can my child enter the Zoo/Safari Park without an adult?

Children 15 years old and younger must be accompanied by a paid adult age 18+ to enter and throughout their visits to our parks. "Paid adult" includes adults 18+ with valid, unexpired admission, membership, or complimentary tickets.

Will food service work with my allergies/special dietary needs?

We recognize the seriousness of food allergies and although we would like to accommodate all guest requirements, as a not-for-profit organization we are unable to do so. Our kitchens are not equipped to prepare food separately for guests who are sensitive to certain ingredients.  Each restaurant can provide an ingredient list for the items available for purchase; however, we cannot assure that other ingredients may not be in the preparation environment. Guests are welcome to bring personal food items into our parks.  Large food storage containers such as coolers are not permitted on grounds and no facilities are available for food storage.

Are drones allowed at the Zoo/Safari Park?

No. Drones are not permitted on or above Zoo or Safari Park grounds at any time.

Are backpacks allowed?

Guests are welcome to bring a backpack into our parks.

Can I bring food into the parks?

Yes! Guests may bring personal food items into our parks. Large food storage containers such as coolers are not permitted on grounds, and no facilities are available for food storage.  For the convenience of guests, there are picnic areas located outside the Zoo's main entrance and near the Safari Park's entry plaza within easy walking distance of our parking lots. Zoo and Park guests who have already entered our parks may get their hand stamped for re-entry on the same day of their visit during operating hours. Special accommodations for school groups may be made.  For the safety of guests and the animals in our care, please do not bring glass, alcohol, or straws into our parks.

Are pets allowed in the parks?

No.  Pets, comfort animals, and emotional support animals are not permitted at the Zoo or Safari Park. Because we house significant populations of rare and endangered species, both the Zoo and the Safari Park are considered to be quarantined facilities. State and federal regulations for such facilities do not allow for the access of pets, comfort animal or emotional support animals accompanying guests to these facilities.  We do not offer kennel service at either park. If you will require kennel service during your visit, please use the Contact Us link at the bottom of this page so we may provide a list of local kennels.

How can I get close to animals?

The Zoo's Animals in Action Experience and Inside Look Tours get you VERY close to exotic animals. At the Safari Park, the Petting Kraal offers a very satisfactory tactile experience. Also at the Park is Lorikeet Landing, where you lend a hand—literally—in feeding the lorikeets! The Park's interactive Animal Encounters program gives you an opportunity to have face-to-face contact with the Park's animal ambassadors like a cheetah, alligator, serval, and other rare and exotic animals. You may interact with trainers and ask questions about the species. Interactions happen throughout the Park; check your Park map insert for times and locations. And (most of) our Special Experiences at both parks are uniquely designed to get you closer to animals!

How can I find out about a particular animal on exhibit?

Go to our San Diego Zoo Animals website or use the website's Search function to look for your animal. If the animal is part of our collection, its location will be noted on the response page.  While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, rides, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events.   A daily listing of changes or closures can be found at the main entrance of both parks.  Please check upon arrival.

What time of day will I see more animals?

There really isn't any special time that more animals are in view, although many of our animals are early risers and may be a bit more active in the morning. In our concern for the many endangered species that we house at our facilities, we have built exhibits that mimic natural environments. Like natural environments, these areas give the animals plenty of room to hide. We have found the ability to hide is important to the well-being of many species. 

Animals may be taken off exhibit for a variety of reasons including environmental conditions, health issues, and behavioral concerns. In addition, many of our exhibits are designed to allow animals to remove themselves from visitor view at any time. For these reasons, it is not always possible to predict or note these exceptions before the fact. Refunds or exchanges are not possible in cases of inclement weather or exhibit closure. 

While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, transportation, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events.   A daily listing of changes or closures can be found at the main entrance of both parks.  Please check upon arrival.

Can I get to the parks using public transportation?

San Diego Zoo: The quickest way to the Zoo from the San Diego International Airport is by taxi, an 11-minute, 5-mile ride. Amtrak railway service (800-872-7245) travels up and down the coast between Los Angeles and downtown San Diego. Once your train arrives in San Diego, the quickest way to the Zoo from the Santa Fe Depot is by taxi, a 9-minute, 3 1/2-mile ride. The #7 bus stops at the Zoo. Information about public bus transportation can be found on the web at www.sdcommute.com or by calling 619-233-3004. Useful information can be obtained from the San Diego Visitor Center, 619-236-1242. The center is open daily 9 a.m. to 4 p.m., and is located at 996 North Harbor Drive, San Diego.

Safari Park: Amtrak railway service (800-872-7245) travels up and down the coast between Los Angeles and downtown San Diego, stopping in Oceanside. From Oceanside, a light rail service called the Sprinter travels to Escondido, approximately 22 miles. Once you arrive at the downtown Escondido Transit Center via the Sprinter, the quickest way to the Safari Park is by taxi, an 11-minute, 7-mile ride. You can find more information about the Sprinter on the web at http://www.gonctd.com/sprinter/ or by calling 760-967-2001. There is one public bus that stops at the Safari Park; however, depending upon your departure point, connecting schedules may mean a travel time of approximately 25 minutes from the Escondido Transit Center and up to 3 hours each way from San Diego. Bus service is very limited on weekends and holidays. Information about public bus transportation can be found on the web at www.sdcommute.com or by calling 619-233-3004. Overall, the easiest way to reach the Safari Park is by car. Useful transportation information can be obtained from the Escondido Visitor Center, (760) 839-4777. The center is open daily 10 a.m. to 9 p.m., and is located at 235 E Grand Ave, Escondido, CA 92025. https://visitescondido.com/info/maps-getting-around/

Is it possible to leave the Zoo/Safari Park and be re-admitted?

Yes!  Guests who are on grounds at the Zoo or Safari Park and wish to leave and return the same day at no charge during open hours may have their hand stamped at the Exit Gate turnstiles. Be sure to keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking. Refunds or exchanges are not possible in cases of inclement weather or exhibit closure.

How do I lodge an ethics or misconduct complaint regarding San Diego Zoo Global business practices?

The Zoological Society of San Diego does business as San Diego Zoo Global. We are committed to high standards of ethical, moral, and legal business conduct. San Diego Zoo Global is further dedicated to acting in good faith with those clients or employees who raise concerns regarding incorrect financial reporting, unlawful activity, or otherwise improper conduct. The audit committee, board, and management team at San Diego Zoo Global value your input. This is why we have selected EthicsPoint to provide us with an anonymous and confidential method to hear your suggestions, concerns, or report of misconduct. The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis. You have our guarantee that your comments will be heard.

What is misconduct?

  • Theft, fraud, or any other form of dishonesty
  • Harassment or discrimination
  • Accounting or financial irregularities
  • On-the-job drug or alcohol abuse
  • Violence or threatening behavior
  • Violations of laws, regulations, policies, or procedures.

To lodge a formal ethics or misconduct complaint, you can do so either via the web at https://secure.ethicspoint.com/domain/media/en/gui/24939/index.html or by calling 1-866-287-5716.To lodge a customer service complaint, please use the "Contact Us" link at the bottom of this web page.

Tell me a bit about the San Diego Zoo.

The Zoo, located adjacent to downtown San Diego in Balboa Park, is 100 acres in size. It is well known for its lush, naturalistic habitats and unique animal encounters and is home to more than 3,700 rare and endangered animals representing approximately 660 species and subspecies and a prominent botanical collection with more than 700,000 plants. It is viewed in several ways, first and foremost by walking along pathways, into aviaries, and through bioclimatic zones. There is a 35-minute Guided Bus Tour that gives a good overview of the Zoo, along with an Express Bus that stops at several locations to assist guests in accessing different areas. We suggest taking the Guided Bus Tour upon your arrival to acquaint yourself with the various areas where you would like to spend additional time. The Zoo is a unique walking experience that exhibits animals in the most natural way possible, adding shows and animal presentations throughout the day for additional enjoyment. We recommend a minimum visit time of at least three to four hours.

Can my infant go on the Africa Tram at the Safari Park?

Yes!  The Africa Tram Safari for the enjoyment of all ages.

Tell me a bit about the Safari Park.

The Safari Park is located approximately 35 miles northeast of the Zoo, in Escondido, California. It is an adventurer's safari paradise in Southern California! The 1,800-acre Safari Park is home to more than 2,600 animals representing more than 300 species, many living in wide, open field enclosures. The Park showcases herd-style animals from the plains and savannas of Africa and Asia that normally roam together in the wild, such as rhinos, giraffes, and antelope. It is a unique walking experience that exhibits animals in the most natural way possible, adding shows and animal presentations throughout the day for additional enjoyment. Take one of our thrilling array of tours and create memories of adventure, all while benefiting the conservation of species here and in more than 22 countries around the globe. We recommend a minimum visit time of at least four hours.

How do I lodge a customer service complaint?

We regret your experience did not meet your expectations.  We appreciate constructive feedback to improve our service and guest experience. To lodge a customer service complaint, please click on the "Contact Us" link at the bottom of this web page.

Is it possible to visit both the Zoo and Safari Park on the same day?

It's possible, but we don't recommend it. The Zoo and Safari Park are approximately 30 miles apart. Although one can easily enjoy a full day or more at both parks, to visitors with limited time we recommend a minimum of three to four hours to see some of the Zoo and a minimum of four to six hours to experience a portion of the Safari Park. The drive time between the two parks is about 45 minutes to one hour, depending on traffic and other factors.

The Zoo is located in Balboa Park, just north of downtown San Diego, at 2920 Zoo Drive, San Diego, CA 92108. The Safari Park is located at 15500 San Pasqual Valley Road, Escondido, California 92027, a remote area of Escondido. Following the directions on our website, a well-traveled, two-lane country road comprises approximately five of the last six miles leading to the Safari Park. Occasional traffic delays may occur along this road on peak attendance days (holidays; weekends during spring break, summer and December).

Well known for its 100 acres of lush, naturalistic habitats and unique animal encounters, the San Diego Zoo is home to more than 3,700 rare and endangered animals (including pandas, koalas, tigers, polar bears, and more) representing approximately 660 species and subspecies and a prominent botanical collection with more than 700,000 plants.

The 1,800-acre Safari Park is home to more than 3,000 animals representing over 300 species, many living in open field habitats. In addition, the Park has a renowned botanical collection with more than 1.7 million plants. Since there is so much to see and experience at our parks, and to get the most from an unhurried visit, we recommend planning a multi-day visit. Because each park requires a separate admission ticket, there are several multi-day ticket options that allow you to enjoy both parks at a relaxed pace!

What are Zoo and Safari Park hours?

Hours vary throughout the year. For current San Diego Zoo hours, click here. For San Diego Zoo Safari Park hours, click here.

Where is the Safari Park located in relation to the Zoo?

The Zoo and Safari Park are approximately 35 miles apart from each other. The drive time between the two parks is about 45 minutes to one hour, depending on traffic and other factors. The Zoo is located in Balboa Park, just north of downtown San Diego, at 2920 Zoo Drive, San Diego, CA 92108. The Safari Park is located at 15500 San Pasqual Valley Road, Escondido, California 92027.

View San Diego Zoo & Safari Park in a larger map
Further directions can be found here for the Zoo, and here for the Safari Park.

Getting Involved

How does the Zoo/Safari Park handle vendor requests?

All potential products for every area have to go through San Diego Zoo Global's Purchasing Department. Due to the large number of requests we receive, we ask that all inquiries to our buyers’ office be made in writing. You may send a cover letter along with a prospectus or a catalog to: Purchasing Department San Diego Zoo P.O. Box 120551 San Diego, CA 92112.   Please understand that due to the large volume of inquiries received, this office cannot personally respond to each request.  A representative of this office will respond if an inquiry shows promise.

Are there volunteer opportunities with the Zoo/Safari Park?

Please click here for volunteer opportunities at both the San Diego Zoo and San Diego Zoo Safari Park.

Does the Zoo/Safari Park take donations of animals or plants?

San Diego Zoo Global is a not-for-profit organization that works to conserve endangered species through management plans for our collections and for individual species. We are unable to accept animal or plant donations, because to do so would mean that we would have less room for the species with which we are currently working.

Is there an employment listing for the Zoo/Safari Park?

All current employment opportunities are listed on our website. Please click here to view current opportunities. Keep in mind that we have an electronic application process and no longer accept paper resumes or applications. Unsolicited resumes are not kept on file. If offered employment, you must be able to present proof of citizenship or legal right to work in the US.

How do I arrange interviews with keepers?

As you can imagine, we receive hundreds of emails each week from guests requesting an interview with our animal care staff. We are unable to accommodate all such requests as this would take our animal care staff away from their primary responsibilities to the animals in their care. Information about animal species may be found on our San Diego Zoo Animals & Plants website.

I am a member of the press/media. Who can I contact?

The San Diego Zoo’s policies require that all media requests be screened by our Public Relations office. Media are asked to contact 619-685-3291 or email publicrelations@sandiegozoo.org for assistance.

Where is the Zoo? How do I get there?

The Zoo is located adjacent to downtown’s Balboa Park. San Diego Zoo 2920 Zoo Drive San Diego CA 92101 619-231-1515

 

View San Diego Zoo & Safari Park in a larger map
Further directions can be found here for the Zoo, and here for the Safari Park.

Membership

Do you have a family membership?

No, we do not offer a “family” membership. Adults and children have separate memberships and pricing. Children ages 3–17 are eligible only for our San Diego Zoo Kids Club membership. All adult memberships are for individuals 18 years of age or older—no exceptions. For adults, we offer a selection of membership options for one or two adults in the same household. Please click on the MEMBERSHIP link at the top of this page to get started!

What if I don't want to purchase/renew my membership online?

Membership can be purchased in person at any ticket window at the San Diego Zoo and San Diego Zoo Safari Park. Our ticket windows are open every day of the year, including all holidays, from 9 a.m. until gates close. You may also purchase membership over the phone by calling (619) 231-0251 or toll-free 1-877-3MEMBER. Our Call Center opens every day of the year at 8:30 a.m., including ALL holidays.

How do I make a correction to my online order?

Online orders are generally processed within 48 hours from the time of purchase. If you need to make an adjustment, please contact our Call Center no sooner than 48 hours from the time of purchase at (619) 231-0251 or toll free at (877) 3-MEMBER. Our Call Center opens at 8:30 a.m. every day, including ALL holidays.

Can my membership be used at other zoos?

No, we do not have reciprocal membership agreements with any other zoos or organizations.

Can I put my membership on hold?

No. Memberships become active immediately upon purchase and cannot be suspended or delayed.

Is my membership with another zoo or affiliated organization valid at the San Diego Zoo or San Diego Zoo Safari Park?

No, we do not have reciprocal membership agreements with any other zoos or affiliated organizations.

What is the best way to purchase/renew my membership?

The "best" method depends on how soon you plan to visit and how soon you wish to use your Guest Admission coupons.

We have several options: 

When you purchase/renew in person, you will receive card(s) and Guest Admission coupons immediately. Our ticket windows are open every day of the year, including all holidays, from 9 a.m. until gates close.

When you purchase/renew over the phone, a temporary 30-day pass and Guest Admission coupons will be sent by email. Your new membership card will arrive in the mail approximately 4–6 weeks after your purchase. (Members renewing at the same level will not receive new cards.) If you do not have an email address, card(s) and Guest Admission coupons will arrive in the mail in approximately 4–6 weeks after your purchase. As part of a system upgrade, renewing members may receive a new card. If you later choose to pick up your cards and coupons in person after purchasing or renewing by phone, all previous cards/coupons emailed or mailed to you will be invalidated.

When you purchase/renew online, your card(s) and Guest Admission coupons will be available for pickup after 48 hours from the time of online purchase, if you choose to pickup in person.

If you plan to visit within 30 days, we recommend you stop by any ticket window at either park to purchase/renew in person and receive your membership card(s) and Guest Admission coupons immediately.

If your visit is more than a month away, your card(s) and Guest Admission coupons will arrive in the mail in approximately 4–6 weeks after your payment is received. As part of a system upgrade, renewing members may receive a new card. If you later choose to pick up your cards and coupons in person after purchasing or renewing online, all previous cards/coupons emailed or mailed to you will be invalidated.

When you purchase/renew by mail, your card(s) and Guest Admission coupons will be available for pickup 3–4 weeks from the date you mail your payment, if you choose to pickup in person. If you plan to visit within 30 days, we recommend you stop by any ticket window at either park to purchase/renew in person and receive your membership card(s) and Guest Admission coupons immediately. If your visit is more than a month away, your card(s) and Guest Admission coupons will arrive in the mail in approximately 4–6 weeks after your payment is received. As part of a system upgrade, renewing members may receive a new card. If you later choose to pick up your cards and coupons in person after purchasing or renewing by mail, all previous cards/coupons emailed or mailed to you will be invalidated.

Why do I have to show a photo ID when I use my membership card to enter either park?

Memberships are nontransferable and a valid photo ID is required for adults 18+ to gain admission to our parks. This also protects our members if their cards are lost or stolen. As a nonprofit organization that relies on membership and attendance for support, we appreciate your attention to this detail of your membership benefits.

Can I sell my complimentary tickets received with a San Diego Zoo Global Membership?

No.  Access will be denied to our parks in the event of fraud or misuse of the membership benefits and the membership will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of San Diego Zoo Global. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorized or improper access to any park with a membership of which they are not the valid member or any unauthorized re-sale of Memberships, Tickets, Complimentary Tickets, Coupons, or any other benefits associated with this Membership. For the avoidance of doubt, no refund or compensation will be given in such circumstances.

Can I transfer my membership to someone else?

No, memberships are nontransferable and are valid only for the person whose name appears on the card. As a nonprofit organization that relies on membership and attendance for support, we appreciate your attention to this detail of your membership benefits.

Can I lend my membership card to a friend or family member?

No, memberships are nontransferable and a valid photo ID is required for adults 18+ to gain admission to our parks. This also protects our members if their cards are lost or stolen. As a nonprofit organization that relies on membership and attendance for support, we appreciate your attention to this detail of your membership benefits.

Is my membership payment tax deductible?

Depending on your level of membership, your payment, less the fair market value of the goods and services received, might be considered deductible for income tax purposes. As we are unable to provide tax advice, please see your tax advisor or contact the I.R.S. for guidance.

How can I update my address/email/phone number?

You may submit address/email/phone number changes in person at any ticket window at the San Diego Zoo or San Diego Zoo Safari Park. Our ticket windows are open daily from 9:00 a.m. until grounds close. Please be prepared to show your membership card and valid photo ID (ID required if 18+). If you prefer, you can make these updates by phone at (619) 231-0251 or toll free at (877) 3-MEMBER. Our Call Center opens every day at 8:30 a.m., including all holidays.

If the other named adult in my household is unable to visit, may I bring a guest in their place?

No, if both adults on your membership are designated (named), only those two adults may use the membership cards. If you would like to bring a guest, you may use one of your Guest Admission coupons or purchase an admission ticket or membership for that person.

Do you offer a membership discount for students?

Yes! Students who reside or attend school in San Diego County (Zip Code range 91900-92899) receive a 15% discount off the current price of an Annual Pass membership. To obtain the discount, the Annual Pass membership must be purchased in person at either park with valid photo ID and proof of current student enrollment.

I have a membership for myself plus guest. How does this work?

Members with membership benefits that include accompanying guest privileges must accompany the same guest during their entire visit. Guests re-entering must obtain a hand stamp and be accompanied by the original member. Visits are defined as one day, either park, entry and/or re-entry.

What types of membership are available?

Please click here to see the benefits of membership!

Do you offer a membership discount for seniors?

Yes! Seniors age 65 and over who reside in San Diego County (Zip Code range 91900-92899) receive a 15% discount off the current price of an Annual Pass membership. To obtain the discount, the Annual Pass membership must be purchased in person at either park with valid photo ID and proof of age.

What are the Donor Club Early Hours dates for this year?

As a Donor Club member (Keeper's Club and above), you have access to special early hours at the Zoo and Safari Park. Because of the large number of attendees, guest passes and admission tickets cannot be redeemed for Early Hours. Accompanying guests who are not Donor Club members are not permitted. Click here for more information. If you are an Annual Pass or Diamond Club* member, or currently not a member, please consider our best value Keeper’s Club membership and begin receiving your Early Hours and Wild Perks benefits immediately!

*Diamond Club, created for our 75th anniversary, was retired in 2015.

When will I receive my membership card?

Whenever possible, we take advantage of nonprofit postage rates. Nonprofit mail can take a little longer to reach you, but it reduces expenses considerably. Please allow 4–6 weeks for your membership card to reach you. Adult membership cards are mailed separately from children's membership cards and may arrive on different days.

Do you offer a membership discount to persons with a disability?

No, our standard membership prices apply for persons with a disability. Members with a disability can bring one adult attendant (18+) free of charge each visit day. For more information, stop by any ticket window at either park.

How can I check my membership status?

To confirm your membership card is valid to use at the San Diego Zoo or San Diego Zoo Safari Park, simply use this link to enter your member card barcode number to verify your Membership can be used for admission today: Member Card Verify. Adults 18+ must present a valid form of photo ID along with a valid membership card in the adult's name to gain admission to our Parks. Re-entry to our Parks will also require a handstamp.If you have additional questions regarding your card status, please stop by any ticket window at the San Diego Zoo or Safari Park upon your next visit or call 1-877-3MEMBER, daily after 8:30 a.m. Memberships always expire on the last day of the month, regardless of the day you joined.

Can I visit before I receive my card?

Yes! If you want to visit before receiving your membership card(s) in the mail, stop by any ticket window and show your valid photo ID to receive replacement cards and Guest Admission coupons. Please note, your new membership card will have a new barcode. When your original membership cards arrive in the mail, please destroy them as they will no longer be active and valid. For online orders, our system requires 48 hours to process Guest Admission coupons. For this reason, guests of members arriving within 48 hours of purchasing/renewing online will need to purchase admission to visit our parks.

Do you offer membership to residents outside the 91900-92889 Zip Codes?

Yes! Starting at our Curator's Club level, memberships are available for one or two adults in the same household who reside outside Zip Code range 91900-92899. For more information, please click the MEMBERSHIP link at the top of this page.

Do memberships have Block Out dates?

No! All members enjoy a full year of FREE UNLIMITED ADMISSION to both the San Diego Zoo and San Diego Zoo Safari Park every day of the year, including ALL holidays!

Can I visit if I've misplaced my membership card?

Yes! On your next visit to either park, please go to any ticket window, present a valid photo ID and we will verify your membership and replace your membership card for a nominal service fee. Please note, your new membership card will have a new barcode. Should you find your missing/lost membership card, please destroy it as it will no longer be active and valid. Our ticket windows are open every day of the year, including all holidays, from 9:00 a.m. until gates close. If you prefer, you can request a replacement card for a nominal service fee over the phone by calling (619) 231-0251 or toll-free 1-877-3MEMBER. Our Call Center opens every day of the year at 8:30 a.m., including ALL holidays.

Can I use my Guest Admission coupons before I receive them in the mail?

Yes! Just stop by any ticket window at either the San Diego Zoo or San Diego Zoo Safari Park to verify your membership purchase and acquire any Guest Admission coupons associated with your membership. For online orders, our system requires 48 hours to process Guest Admission coupons. For this reason, guests of members arriving within 48 hours of purchasing/renewing online will need to purchase admission to visit our parks. Ticket windows are open every day of the year, including ALL holidays, from 9 a.m. until gates close.

Do you still offer a Diamond membership?

No. The Diamond level, created for our 75th anniversary in 1991, is no longer offered for sale or renewal. To continue receiving all your existing Diamond benefits, you can upgrade your Diamond membership to a Keeper's Club membership. As a Keeper, you will also receive Wild Perks and complimentary access to the Guided Bus Tour at the Zoo! For assistance, please stop by any Zoo or Safari Park ticket window or call (619) 231-0251 daily after 8:30 a.m.

Can I have my Guest Admission coupons reprinted?

Yes! As long your membership is current, you can stop by any ticket window at either park, present your membership card and a valid photo ID and we can reprint any unused Guest Admission coupons issued in conjunction with the current membership term. For online orders, our system requires 48 hours to process Guest Admission coupons. For this reason, guests of members arriving within 48 hours of purchasing/renewing online will need to purchase admission to visit our parks. Ticket windows are open every day of the year, including ALL holidays, from 9 a.m. until gates close.

What if the printed expiration date on the Guest Admission coupons does not match the expiration date of my membership?

Unused Guest Admission coupons issued in conjunction with the current membership term will be accepted through the current expiration date of the associated membership. For example, a member's current coupons have a printed expiration date of 7/19/19 and their current membership term expires on 9/30/19. Their unused Guest Admission coupons will be accepted through 9/30/19. (Memberships always expire on the last day of the month, regardless of the day you joined.)

For coupons printed prior to September 6, 2017, the expiration date printed on member Guest Admission coupons was always 365 days from the date the coupon was printed and did not always match the associated membership's expiration date. For example, members who renewed early or purchased prior to the last day of a month received Guest Admission coupons on which the printed expiration date did not match the actual expiration date of the associated membership. Members who join or renew on or after September 6, 2017 will receive Guest Admission coupons that expire on the associated membership's expiration date.

Does membership include admission to the San Diego Zoo and the San Diego Zoo Safari Park?

Yes! Membership is valid for admission to the San Diego Zoo and San Diego Zoo Safari Park during regular operating hours every day of the year, including ALL holidays. Membership includes admission to Nighttime Zoo and Jungle Bells at the San Diego Zoo and Summer Safari at the Safari Park.

I/We are visiting the Zoo/Safari Park today or tomorrow. Should we join/renew online first?

No, please join or renew in person at any ticket window at either park if you plan to visit within 48 hours. You will receive your membership card(s) and associated Guest Admission coupons immediately. For online orders, our system requires 48 hours to process Guest Admission coupons. For this reason, guests of members arriving within 48 hours of purchasing/renewing online will need to purchase admission to visit our parks. Ticket windows are open every day of the year, including ALL holidays, from 9 a.m. until gates close.

Does membership include the Guided Bus Tour and Kangaroo Bus at the Zoo?

Donor Club Members (Keeper's Club level and higher; member card has orange or blue stripe) receive unlimited complimentary access to both the Zoo's Guided Bus Tour and the Kangaroo Express Bus. Koala, Annual Pass and Diamond Club* members must purchase a ticket for the Guided Bus Tour and Kangaroo Express Bus at any ticket window.*Diamond Club, created for our 75th anniversary, was retired in 2015 and is no longer open to new sales.

While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, transportation, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events.   A daily listing of changes or closures can be found at the main entrance of both parks.  Please check upon arrival.

How do Guest Admission coupons work?

Each Guest Admission coupon is good for one person for one-time use only. A member does not need to be present for their guests to enter with unexpired, unused coupons.

Do members receive discounts on food and merchandise at either park?

Donor Club Members (Keeper's Club level and higher) receive a WildPerks 10% (orange stripe) or 15% (blue stripe) discount off food, merchandise, and much more! Additionally, Donor Club members receive complimentary general parking at the Safari Park. Just show your stripe and save! For a list of member specials offered to all member levels throughout the year and which vary from month to month, please click on the MEMBERSHIP link at the top of this page. On the subsequent page, please click the MEMBER SPECIALS link.

Can I apply my admission ticket to the cost of a membership?

Yes! The person who uses the admission ticket may apply a 1-Day Pass or a 2-Visit Pass admission ticket toward the purchase of any qualifying membership for him- or herself. Admission ticket must be presented in person at any ticket window at either park on the initial visit date. Guests who are unable to do so on the initial visit date may bring the ticket to any ticket window at either park within 7 days of initial visit. Not applicable to renewing current memberships or membership upgrades. Applied tickets must be exchanged in person and therefore cannot be transacted over the phone.

Does membership include the Africa Tram at the Safari Park?

Yes! All members receive unlimited complimentary access to the Africa Tram.

Can I purchase/renew my membership online?

Yes! Please click on the MEMBERSHIP link at the top this page to get started! Then click JOIN or RENEW on the subsequent page.

Shopping

Is it possible to shop without paying admission?

We offer a Shopper’s Pass, which allows you to enter the Zoo or the Safari Park and shop.

At the Zoo, purchase a 1-Day Pass at the regular price and shop for 30 minutes. Once shopping, if you desire more time, you can extend your pass up to 60 minutes total. Just inform any shop employee that more time is needed. Return before your time is up and your 1-Day Pass purchase price will be refunded.

At the Safari Park, purchase a 1-Day Pass at the regular price and shop for 45 minutes. Return before your time is up and your 1-Day Pass purchase price will be refunded.

Happy shopping!

Do you use my personal information when I make a purchase?

By using a number of security technologies in our websites, we maintain the privacy of your information as a priority. More...

Does the Zoo sell gift cards?

San Diego Zoo Gift Cards make the perfect gift! Gift cards are valid toward Zoo and Safari Park admission packages, gift shop and food stand purchases, tours and education programs, Zoo memberships, and more. Best of all, they never expire! You have several options to purchase Gift Cards: you can call our Reservation Sales office at 619-718-3000, or purchase them at any of our gift shops or ticket windows at both the Zoo and the Safari Park. Lost or stolen Gift Cards cannot be replaced. Gift cards cannot be redeemed for online purchases.

Is it possible to purchase Zoo merchandise online?

Yes! Please use our Shop Zoo link: http://shopsandiegozoo.com/.

Tickets & Discounts

Tell me a bit about Print at Home tickets.

Print at Home tickets are valid for one year from the date of purchase. Expiration dates are printed on tickets (be sure to check the year!)As noted in the Terms and Conditions on our website, all tickets purchased online are nonrefundable/nonreturnable. We are unable to issue exchanges or refunds after an online purchase has been made. No AAA or Senior discounts can be applied toward print at home tickets. These offers must be redeemed at the San Diego Zoo or San Diego Zoo Safari Park's ticket windows by presenting your AAA card or photo ID (seniors).Your ticket can only be scanned once at the turnstile, regardless of how many copies you have.You have several delivery options when purchasing your tickets online. After completing the “Billing” screen, the “Delivery Information” screen allows you to choose the ticket delivery method that best suits your needs. Selecting the Print at Home delivery method allows you to print your tickets using your home or office computer and printer. Your tickets are emailed to you with a pdf attachment. Print the attachment and bring your printed tickets to the main entrance to be admitted to either park.You can click here for a free download of Adobe Acrobat Reader to view and print your tickets.Please configure your spam or junk mail filter to allow emails with attachments from esales@sandiegozoo.org.If you are unable to retrieve your tickets, please present your order number, valid ID and the credit card used to make the purchase at any ticket window upon arrival and we can reprint your tickets at that time.All ticket packages can be purchased in person at either park.

My bank account shows a pending hold on my funds. Why?

An authorization or pending "hold" is a banking industry practice of authorizing electronic transactions made with a debit or credit card and holding this balance as "unavailable" either until the merchant clears the transaction (also called "settlement") or the hold "drops off." When a guest inadvertently charges a card multiple times during the same transaction, more than one hold can appear on the account. Basically, each time a debit or credit card number is submitted, it is transmitted as an electronic inquiry to determine if funds are available to cover the potential transaction. The bank automatically places a hold on the amount(s) and retains the funds until the merchant clears or "settles" the transaction (usually at the close of business each day). Because the issuing bank still has your money (which is why it is "pending"), these holds usually drop off after one to three business days, depending on the issuing bank's policy. Whenever possible, no earlier than 24 hours after the initial transaction and at the issuing bank's request on letterhead, we are happy to cooperate to resolve "pending hold" issues. It's important to note that while a request to release a hold can be made, not all banks will honor one. And even if they do, the release of funds may not be instant. Ultimately, merchants (such as the San Diego Zoo and Safari Park) do not have the ability to release an authorization hold; the only entity that can do so is the issuing card's bank.

Do I need to bring the credit card I used to purchase with ID when I pick up tickets at the Zoo or Safari Park?

Yes, the credit card used to make your online or telephone purchase and valid form of ID are required when picking up tickets at our windows and kiosks.

How can I request a San Diego Zoo ticket donation?

San Diego Zoo Global is a nonprofit organization that supports other nonprofit organizations in Southern California by providing charitable contributions in the form of complimentary tickets good for the San Diego Zoo or the San Diego Zoo Safari Park. Each eligible organization may receive a maximum of two (2) complimentary 1-Day Pass tickets per organization per calendar year. San Diego Global requires that these certain criteria be met in order to be considered for ticket donations. Due to the volume of requests we receive, we are unable to respond to telephone inquiries and we cannot accept requests sent by email or fax.Our organization works with local hospitals and wish support organizations to accommodate individuals of all ages and families in need. These organizations fall within the State and Federally instituted not-for-profit guidelines we are required to follow. We encourage individuals and families with specific needs to contact one of these organizations for additional information and to arrange a visit. As a nonprofit organization which itself raises funds to support our mission, San Diego Zoo Global is unable to raise funds or provide grants to sponsor other organizations. We are unable to provide complimentary Special Experiences, Safaris, Tours or Programs at our parks.

Do you offer a reciprocal discount to members of other zoos or affiliated organizations?

No. The San Diego Zoo is a self-supporting, not-for-profit conservation organization that raises funds to maintain its parks, provide state-of-the-art animal care for endangered species, and pursue conservation efforts around the world. Most of our funds are raised through admission and on-grounds sales at our parks. Unlike most zoos in the US, we are not largely supported by municipal, state, or federal funds. In the interest of supporting our conservation mission, we do not offer complimentary or discount admission to members of other zoos or affiliated organizations.

Do you offer a student discount?

Yes! Students age 12 and older receive a 15% discount off the Adult 1-Day Pass. Discount cannot be combined with any other coupon or offer. Student discount cannot be applied online or by phone as guests need to present their valid student ID in person at any ticket window to receive the discount.

Do you offer a military discount?

Yes! Military discounts are valid every day of the year, including ALL holidays! Visit as often as you wish!

Active duty U.S. Armed Forces personnel* receive all the benefits of our 1-Day Pass admission to the San Diego Zoo and the San Diego Zoo Safari Park upon presenting a Common Access Card (CAC) or Uniformed Services ID Card at our gates. Complimentary admission is reserved exclusively for active duty service members upon presenting valid ID.

Military spouses and eligible dependents receive a 10% discount off the 1-Day Pass at both the Zoo and Safari Park and do not need to be accompanied by an active duty member of the Armed Forces. Just show your valid dependent ID card at any ticket window!

Retirees and veterans: We do not offer a discount, having already done so during one's years of active service; however, we work with MWR Departments on board local military installations to offer discount packages for U.S. military families, retirees, veterans and others. Prices charged at individual U.S. military base ticket offices for Zoo and Safari Park tickets may be lower than the 10% discount price offered to qualified dependents at our ticket windows. Please contact your military MWR Ticket Office for discount requirements on ticket purchases.

At the Zoo, the 1-Day Pass includes Zoo admission with unlimited use of Guided Bus Tour, Express Bus, Skyfari aerial tram, and all exhibits and shows. At the Safari Park, the 1-Day Pass includes Park admission with unlimited use of the Africa Tram and all exhibits and shows. (Safari Park parking is not free.)

*Includes active duty members of the Army, Navy, Air Force, Marine Corps, and Coast Guard; members of the Reserve components (Ready Reserve, National Guard, and Reservists in training); and cadets of service academies and the U.S. Merchant Marine Academy.

Where is my order confirmation email and attached tickets?

Your confirmation email and attached tickets come from esales@sandiegozoo.org. Occasionally, our delivery emails will end up inside your junk mail or spam folder, so be sure to check these folders if our email has not arrived in your inbox. A good precaution is to make sure the domain esales@sandiegozoo.org is on your email client's address book and safe senders list. All order emails are sent to the email address you provided on the order form, so please be sure that's the email account you're checking!

Do you offer a senior discount?

Yes! Seniors age 65 and older receive a 15% discount off the 1-Day Pass. Discount cannot be combined with any other coupon or offer. Senior discount cannot be applied online or by phone as Senior guests need to present their photo ID in person at any ticket window to receive the discount.

Can I use my ticket on the printed expiration date?

Yes! All tickets are valid throughout the day on the printed expiration date.

Do you offer a travel agent discount?

Yes! Travel agents, wholesalers, and tour operators presenting a valid IATA or IATAN card with picture ID and one accompanying guest receive a 10% discount off the 1-Day Pass at the Zoo and the Safari Park ticket windows. All other accompanying guests pay the full ticket price at any ticket window at the same time the travel agent ticket is processed. Discount cannot be combined with any other coupon or offer.

Do you offer an AAA discount?

Yes! AAA members who show their valid AAA membership cards at ticket windows located at the San Diego Zoo and the San Diego Zoo Safari Park receive 10% off a 1-Day Pass. Valid for up to 6 people. Discount cannot be combined with any other coupon or offer. AAA discount cannot be applied online or by phone as guests need to present their AAA card in person at any ticket window to receive the discount.

If I cancel my tour/program reservation, how long does it take to get a refund?

If a refund is approved, it may take up to 1–2 weeks to receive your refund, depending upon your bank's refund processing timeline.

Do you offer an airline and cruise line employee discount?

Yes! Eligible airline and cruise line employees presenting a company-issued picture identification badge or CLIA card and one accompanying guest will receive a 10% discount off the 1-Day Pass at the Zoo and Safari Park ticket windows. All other accompanying guests pay the full ticket price at any ticket window at the same time the airline/cruise line ticket is processed. Discount cannot be combined with any other coupon or offer.

Is there still an admission-free day called Founder's Day?

No. The Zoo and Safari Park no longer offer a single free admission day (traditionally called Founder's Day). Instead, the month of October is now "Kids Free" with free admission (entrance only) offered to children 11 years and younger at both the Zoo and the Safari Park.

Do you offer a group discount?

Yes! Groups of 15 or more paying admission receive a 10% discount off the 1-Day Pass. Groups of 100 or more paying admission receive a 15% discount off the 1-Day Pass. Advance reservations are strongly recommended.

For your convenience, we offer Meal Vouchers, accepted at participating restaurants. Meal vouchers are $16 per person and can be redeemed at participating restaurants for an entree combo or child's plate and a drink. Meal Vouchers eliminate the need for cash at restaurants and may save on the cost of purchasing items à la carte. Meal Vouchers include an informational flyer detailing participating restaurants and items offered at each park. Our restaurants throughout both parks are committed to providing a wide selection of high-quality, delicious all-American or international fare, snacks, and healthful alternatives.

Group reservations and Meal Vouchers can be arranged through our Reservation Sales Department at 619-718-3000, open daily at 8:30 a.m.

What and when is Kids Free?

Each year, from October 1–31, in honor of our Zoo’s founding, children ages 11 and younger are granted free entrance to the Zoo and Safari Park when accompanied during their visit by an adult age 18+ with a vaild form of entry (membership, admission ticket, U.S. military ID, etc.). Children ages 2 and younger are always free. All children younger than 15 must be accompanied by a paid (admission or member) adult 18+ during their visits to the Zoo and the Safari Park.

Adults may purchase their admission ticket(s) or memberships online, by phone, or day of at any ticket window at the Zoo or Safari Park. Qualifying children ages 11 and younger entering free do not need a ticket to enter. The Zoo’s Guided Bus Tour is not included with Kids’ Free entrance and may be purchased separately at any ticket window at the Zoo. The Safari Park’s Africa Tram is included with Kids Free entrance; no separate ticket is required.

How do I use promotion codes?

A discount promotion code may be applied when you are in the online store's shopping cart area.

What are the admission prices for the Zoo and Safari Park?

Please click here for Zoo admission prices and here for Safari Park admission prices. Children visiting either park who are younger than 3 years of age are free.

What is included in a 1-Day Pass?

At the San Diego Zoo, the 1-Day Pass package includes Zoo admission with unlimited use of Guided Bus Tour, Express Bus, Skyfari aerial tram, and all exhibits and shows. At the San Diego Zoo Safari Park, the 1-Day Pass package includes Park admission with unlimited use of the Africa Tram and all exhibits and shows.

While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, transportation, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events.   A daily listing of changes or closures can be found at the main entrance of both parks.  Please check upon arrival.

Do tickets have expiration dates?

Yes! Purchased admission tickets are valid through the date printed on the ticket. Complimentary admission tickets (including member Guest Passes) are valid through the date printed on the ticket and may include block out dates, also printed on the ticket. No extensions or waivers are permitted. Expired, unused complimentary tickets can be exchanged in person for a 25% discount toward the purchase of a current 1-Day Pass ticket at any ticket window.

STILL NEED HELP?

We’re here to help!  Chat anytime with our 24-hour Virtual Assistant, click here to email us, or call us any day after 8:30 a.m. Pacific Time.

To report a concern about ethics or misconduct, please use the Ethics & Compliance Hotline.

Giant panda Bai Yun and cub.
Wildlife Conservancy

ADOPT A GIANT PANDA

A pair of giraffes against a Kenyan landscape.
CITIZEN SCIENCE

GIRAFFE SPOTTERS WANTED

HELP RESEARCHERS SAVE WILDLIFE
Baby hamadryas
ZOONOOZ

BABY BOOM

NEW ARRIVALS AT THE ZOO AND PARK
Baby elephant being fed by a caretaker at Reteti Elephant Sanctuary
ZOONOOZ

TRAILBLAZING CONSERVATION

TINY TUSKERS GET A SECOND CHANCE
Baboons
DISCOVER THE WONDERS OF

AFRICA ROCKS

Penguins
DISCOVER THE WONDERS OF

AFRICA ROCKS

Hotel with pool
Creature Comforts

PREFERRED HOTELS