Help Center

No, you do not need a reservation to visit our parks.

Due to the proximity of wildlife, some tours and safaris require all guests ages 2 and older to wear a facial covering during a portion of the experience. Please check each tour for more information.

For guest and wildlife safety, please stay on public paths at all times during your visit.
 

Yes! The San Diego Zoo and the Safari Park are open every day of the year, rain or shine, including ALL holidays!

Zoo Hours

Safari Park Hours

The parking lot in front of the San Diego Zoo is owned and operated by the City of San Diego.  Parking in this lot, as well as the parking lots in and around Balboa Park, is free.  During peak attendance days (holiday periods, summer, and weekends), the parking lot may be full.  We encourage guests to park in overflow parking, located at Inspiration Point on the east side of Park Boulevard, between President’s Way and the Balboa Park Activity Center, and either walk or take the shuttle that services that serves Balboa Park.

The San Diego Zoo Safari Park parking lot is privately owned and has a parking fee. Please click here for current Safari Park parking fees. Payment can be made by credit or debit card or cash (no $100 bills).

No overnight parking is permitted at either park, other than for guests participating in scheduled sleepover programs.

Parking reminders: Lock your vehicle; lock your valuables out of sight; park within marked stalls; Zoo parking violations will be cited by municipal law enforcement.

The owners and operators of our parks hereby specifically disclaim any responsibility, expressed or implied, to protect against the loss of or damage to your vehicle or its contents.

The parking lot in front of the San Diego Zoo does not have designated RV or bus parking spaces.  We recommend guests with RVs park at the Inspiration Point parking lot (on the east side of Park Boulevard, between Presidents Way and the Balboa Park Activity Center) for easy access to the Zoo and the heart of Balboa Park via the free tram. The parking lot on the south side of Inspiration Point has designated full-size/striped RV and bus parking spaces.

The Safari Park's parking lot is open and available for RV/bus parking during normal business hours. It has spaces dedicated for large vehicles and parking staff will direct you to the appropriate location to park your oversized vehicle. Please click here for current Safari Park parking fees. The Safari Park does not permit overnight parking except for our Roar and Snore sleepover guests.

Yes!  The San Diego Zoo has five solar-to-electric vehicle (EV) charging stations at the southeast part of the parking lot.  The Safari Park has two electric charging stations. Please ask the Safari Park parking lot attendant for directions when you arrive.  There is a nominal fee at each park for use. 

Yes! 

Both the Zoo and the Safari Park have manual wheelchairs and electric scooters available to rent for a nominal fee. Guests must provide a valid driver's license or San Diego Zoo Wildlife Alliance membership card.

Both parks have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations are available. We recommend arriving early to secure one.

Click here for information about wheelchair and ECV rentals at the Zoo and the Safari Park.

Outdoor lockers will be available at the Safari Park. At the Zoo, self-service lockers are available at Front Street (please note this does not include luggage check). Guests may carry small backpacks and bags into our parks.

The San Diego Zoo can store luggage for a fee.  Small items are $10 per piece; medium-size items are $12 per piece; large items are $15 per piece.

The Safari Park can store luggage for a fee of $15 for the first five items, plus $15 for each additional item.

This service is available at the main Guest Services building for reasonably sized luggage; same-day storage only.

For guests who have lost something while visiting, please contact us to inquire if your item was turned in to our Guest Services Department. Please include as much information as possible pertaining to your lost item and in which park you believe it is lost. Include complete contact information in case your item is found.

Yes!  The Zoo and Safari Park have strollers available for rent. Please visit the Zoo Guest Services and Safari Park Guest Services pages for information on stroller rentals and prices.

The Zoo has a First Aid office, located next to the Reptile house, which is often used by mothers to nurse their infants. There is a privacy curtain to allow mothers complete privacy. We also have a microwave for preparing your child’s meal. Some mothers prefer to sit just outside the First Aid office on one of the benches provided. It is semi-private as the vegetation growth is considerable. Diaper changing stations are also available in most restrooms.

The San Diego Zoo Safari Park has a curtained area in the Health Services office that is often used by mothers to nurse their infants, as well as an area in the women’s restrooms designated for nursing. Diaper changing stations are also available in most restrooms.

Items not permitted include, but are not limited to, the following:

• Cigarettes, e-cigarettes, vapes and marijuana. We are a smoke-free environment
• Alcohol and illegal substances
• Weapons of any kind to include replicas and toys
• Disruptive items such as drones, laser pointers, noise makers and sporting equipment
• Any transportation device not otherwise approved as a mobility device per SDZWA’s ADA guidelines
• Inappropriate or offensive attire. Proper attire, including shoes and shirts must be worn at all times
• Animals other than trained service animals
• Coolers larger than 12” by 12”
• Glass bottles or containers
• Costume masks or costume/clothing deemed by SDZWA management that too closely resembles an employee uniform
• Professional photographers with professional cameras or recording equipment, who are visiting the San Diego Zoo and/or Safari Park with the intent to take photographs or recordings of people, San Diego Zoo Wildlife Alliance properties, or icons for professional purposes. Permission must be requested in advance and prior arrangements must be made with the appropriate San Diego Zoo Wildlife Alliance representatives. Permission for any recordings or broadcasts on the premises are within the sole discretion of San Diego Zoo Wildlife Alliance.

This information is subject to change without notice.

Any equipment used for photography, videotaping, recording, broadcast or transmission of any kind for any purpose other than personal enjoyment is prohibited without an advance licensing agreement on file. Individuals who are visiting the San Diego Zoo and/or Safari Park with the intent to take photographs or recordings of people, San Diego Zoo Wildlife Alliance properties, or icons for professional purposes must request permission and make prior arrangements with appropriate San Diego Zoo Wildlife Alliance personnel. Permission for any recordings or broadcasts on the premises are within the sole discretion of San Diego Zoo Wildlife Alliance. Please allow a minimum of ten business days for review and response

When four walls and a ceiling just won’t do for your next event, consider a place that knows no boundaries. Whether you are planning a group starting at 70 or a spectacular gala for 3,000, the Zoo and Safari Park's authentic atmosphere and talented special events staff make it easy. Our professional coordinators are here to help you customize your experience and give your guests an event they will always remember.  Contact us through our Events website at events.sandiegozoo.org for more information on availability and pricing.

Ceremonies of any kind or size without a reservation are prohibited.

Groups of over 70 persons, you may book an event with the Event Sales Department, which is the only way you may “reserve” a specific space (for a fee) and have exclusive use of that space for your purposes. Contact us through our website at events.sdzwa.org for information on pricing and availability.

Groups of fewer than 70 persons, please call us daily after 8:30 a.m. at 619-718-3000 for information on pricing and availability.

While we work hard to provide an exceptional guest experience, occasionally habitats, tours, restaurants, transportation, entertainment, or services change or close without notice and without liability due to refurbishing, capacity, weather, or special events. A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.

Go to our San Diego Zoo Wildlife Alliance Animals & Plants website or use the website's Search function to look for your animal.

The Zoo's Animals in Action Experience and Inside Look Tours get you VERY close to exotic wildlife. The Zoo's Wildlife Presentations give guests an opportunity to learn about our wildlife ambassadors from expert wildlife care specialists, and find out about San Diego Zoo Wildlife Alliance's conservation work around the world. Additionally, Wildlife Care Specialist Talks at the Zoo provide guests with insights about wildlife and their habitats. 

At the Safari Park, our Journey Into the Wild presentation (daily at 2 p.m.) is how you can join wildlife care specialists at Benbough Amphitheater as they introduce you to wildlife ambassadors representing San Diego Zoo Wildlife Alliance’s worldwide conservation work. Learn about amazing wildlife—from South America's Amazon and right here in our own backyard, in the Southwest of the United States!

Most of our Safaris at the Safari Park and other Special Experiences at both parks are uniquely designed to get you closer to wildlife!

There really isn't any special time that more wildlife are in view, although many of our animals are early risers and may be a bit more active in the morning. In our concern for the many endangered species that we house at our facilities, we have built habitats that mimic natural environments. Like natural environments, these areas give the animals plenty of room to hide. We have found the ability to hide is important to the well-being of many species. 

Wildlife may be taken off public view for a variety of reasons including environmental conditions, health issues, and behavioral concerns. In addition, many of our habitats are designed to allow animals to remove themselves from visitor view at any time. For these reasons, it is not always possible to predict or note these exceptions before the fact. Refunds or exchanges are not possible in cases of inclement weather or habitat closure.  A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.

No. Pets, comfort animals, and emotional support animals are not permitted at the Zoo or Safari Park. Because we house significant populations of rare and endangered species, both the Zoo and the Safari Park are considered to be quarantined facilities. State and federal regulations for such facilities do not allow for the access of pets, comfort animals, or emotional support animals accompanying guests to these facilities. 

We do not offer kennel service at either park.  Contact Us so we may provide a list of local kennels.

Our facilities are open every day of the year, including ALL holidays, rain or shine!

Depending on the extent of rain, some animals (primates, specifically) may choose to go into their off-view areas, although many animals seem unaffected by rain. Animals may be taken off public view for a variety of reasons, including environmental conditions, health issues, and behavioral concerns. In addition, many of our habitats are designed to allow animals to remove themselves from visitor view at any time.  For these reasons, it is not always possible to predict or note these exceptions before the fact.

While we work hard to provide an exceptional guest experience, occasionally habitats, tours, restaurants, transportation, entertainment, or services change or close without notice and without liability due to refurbishing, capacity, weather or special events. A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.

No. The Safari Park is and always has been a walk-through sanctuary in which members and guests can purchase optional guided Safari tours to enhance their visits and get closer to animals. Please see our Safari Tours tab on the Park's home page for more information about these exciting tours and programs! 

Occasionally, nostalgic visitors confuse the Safari Park with an unaffiliated, drive-through animal attraction bearing a similar name that was once located 77 miles north of the Safari Park in the Irvine/Laguna Hills area. That attraction operated from 1970 to 1984. The site was then repurposed and spent 25 years as a water park before becoming what is now a community of upscale apartment homes.

Hours vary throughout the year.

• For current San Diego Zoo hours, click here.
• For San Diego Zoo Safari Park hours, click here.

The Zoo and Safari Park are approximately 35 miles apart from each other. The drive time between the two parks is about 45 minutes to one hour, depending on traffic and other factors. The Zoo is located in Balboa Park, just north of downtown San Diego, at 2920 Zoo Drive, San Diego, CA 92108. The Safari Park is located at 15500 San Pasqual Valley Road, Escondido, California 92027.

• View the San Diego Zoo & Safari Park in a larger map.
• Further directions for the San Diego Zoo can be found here. 
• Directions for the Safari Park are here.

San Diego Zoo: The quickest way to the Zoo from the San Diego International Airport is by taxi or ride share, an 11-minute, 5-mile ride. Amtrak railway service (800-872-7245) travels up and down the coast between Los Angeles and downtown San Diego.  The #7 bus stops at the Zoo. Information about public bus transportation can be found on the web at www.sdcommute.com or by calling 619-233-3004. Useful information can be obtained from the San Diego Visitor Center, 619-236-1242.

Safari Park: Amtrak railway service (800-872-7245) travels up and down the coast between Los Angeles and downtown San Diego, stopping in Oceanside. From Oceanside, a light rail service called the Sprinter travels to Escondido, approximately 22 miles. Once you arrive at the downtown Escondido Transit Center via the Sprinter, the quickest way to the Safari Park is by taxi or ride share, an 11-minute, 7-mile ride. You can find more information about the Sprinter on the web or by calling 760-967-2001.

There is one public bus that stops at the Safari Park; however, depending upon your departure point, connecting schedules may mean a travel time of approximately 25 minutes from the Escondido Transit Center and up to 3 hours each way from San Diego. Bus service is very limited on weekends and holidays. Information about public bus transportation can be found on the web at www.sdcommute.com or by calling 619-233-3004. Overall, the easiest way to reach the Safari Park is by car. Useful transportation information can be obtained from the Escondido Visitor Center, (760) 839-4777.

It's possible, but we don't recommend it.  We recommend spending a minimum of four to six hours to see some of the Zoo and a minimum of four to six hours at each park to experience the San Diego Zoo and the Safari Park. The drive time between the two parks is about 45 minutes to one hour, depending on traffic and other factors.

The Zoo is located in Balboa Park, just north of downtown San Diego, at 2920 Zoo Drive, San Diego, CA 92108. The Safari Park is located at 15500 San Pasqual Valley Road, Escondido, California 92027.

Since there is so much to see and experience at our parks, and to get the most from an unhurried visit, we recommend planning a multi-day visit. Because each park requires a separate admission ticket, there are several multi-day ticket options that allow you to enjoy both parks at a relaxed pace!

Yes!  For same-day re-entry, guests should have their hands stamped at the exit, and re-enter through the main turnstiles, showing their tickets and hand stamps.

Members may show their membership cards and ID to re-enter.

Each ticketed supervising adult (age 18+) may bring up to four (4) youths (ages 15 and younger) to the Zoo and Safari Park.

Children 15 years old and younger must be accompanied by an adult age 18+ with a valid form of entry. 

Smoking (including e-cigarettes) is not permitted anywhere on Zoo or Safari Park grounds or parking lots. Zoo guests should know smoking is not permitted in Balboa Park. Guests who wish to smoke are welcome to have their hands stamped for same-day re-entry when leaving our grounds to smoke.  Please keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking when leaving the parking lot for and returning from smoke breaks.

We recognize the seriousness of food allergies and although we would like to accommodate all guest requirements, as a not-for-profit organization we are unable to do so. Our kitchens are not equipped to prepare food separately for guests who are sensitive to certain ingredients.  Each restaurant can provide an ingredient list for the items available for purchase; however, we cannot assure that other ingredients may not be in the preparation environment. Guests are welcome to bring personal food items into our parks.  Large food storage containers such as coolers are not permitted on grounds and no facilities are available for food storage.

Yes! Guests are welcome to bring their own single-person food supply, in small containers, into our parks. No facilities are available for food storage other than lockers. For the safety of our guests and the wildlife in our care, no large coolers, glass items, alcohol, party trays, candles, balloons, or decorations are allowed on grounds.

Guests are welcome to bring a backpack into our parks.

With the exception of plants sold in our gift shops, no wildlife, including plant material, may be removed from grounds.

No. Drones are not permitted on or above Zoo or Safari Park grounds at any time.

The Zoological Society of San Diego does business as San Diego Zoo Wildlife Alliance. We are committed to high standards of ethical, moral, and legal business conduct. San Diego Zoo Wildlife Alliance is further dedicated to acting in good faith with those clients or employees who raise concerns regarding incorrect financial reporting, unlawful activity, or otherwise improper conduct. The audit committee, board, and management team at San Diego Zoo Wildlife Alliance value your input. This is why we have selected EthicsPoint to provide us with an anonymous and confidential method to hear your suggestions, concerns, or report of misconduct. The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis. You have our guarantee that your comments will be heard.

What is misconduct?

• Theft, fraud, or any other form of dishonesty
• Harassment or discrimination
• Accounting or financial irregularities
• On-the-job drug or alcohol abuse
• Violence or threatening behavior
• Violations of laws, regulations, policies, or procedures.

To lodge a formal ethics or misconduct complaint, you can do so either via the web at https://secure.ethicspoint.com/domain/media/en/gui/24939/index.html or by calling 866-287-5716. To lodge a customer service complaint, please use the "Contact Us" link at the bottom of this web page.

We regret your experience did not meet your expectations.  We appreciate constructive feedback to improve our service and guest experience. To lodge a customer service complaint, please Contact Us to share your experience.

To subscribe to the print edition of our member magazine, San Diego Zoo Wildlife Alliance Journal, contact Membership Department, P.O. Box 120271, San Diego, CA 92112. 

Yes. We are honored to welcome guests to our two world-renowned wildlife sanctuaries—the San Diego Zoo and San Diego Zoo Safari Park—and we strive to ensure that every guest’s visit is special. Therefore, we ask our guests to respect our wildlife, our valued team members, our volunteers, and each other. 

Guest behavior that is unlawful, disruptive, offensive, or objectionable could be cause for either the Zoo or Safari Park to refuse admission and/or remove the offender from our premises. If serious enough, local law enforcement and legal action may follow. Thank you in advance for respecting each other, our team members, our volunteers, and the wildlife in our care during your visit.

Please view our Guest Code of Conduct.

San Diego Zoo Wildlife Alliance is a not-for-profit organization that works to conserve endangered species through management plans for our collections and for individual species. We are unable to accept animal or plant donations, because to do so would mean that we would have less room for the species with which we are currently working.

All potential products for every area have to go through San Diego Zoo Wildlife Alliance's Purchasing Department. Due to the large number of requests we receive, we ask that all inquiries to our buyers’ office be made in writing. You may send a cover letter along with a prospectus or a catalog to: Purchasing Department, San Diego Zoo, P.O. Box 120551, San Diego, CA 92112. Please understand that due to the large volume of inquiries received, this office cannot personally respond to each request.  A representative of this office will respond if an inquiry shows promise.

The San Diego Zoo’s policies require that all media requests be screened by our Public Relations office. Media are asked to contact 619-685-3291 or email SDZWAPublicRelations@SDZWA.org for assistance.

As you can imagine, we receive hundreds of emails each week from guests requesting an interview with our wildlife care specialists. We are unable to accommodate all such requests as this would take our wildlife care staff away from their primary responsibilities to the animals in their care. Information about animal species may be found on our San Diego Zoo Wildlife Alliance Animals & Plants website.

The Zoo is located adjacent to downtown’s Balboa Park. San Diego Zoo 2920 Zoo Drive San Diego CA 92101 619-231-1515

• View the San Diego Zoo & Safari Park in a larger map.
• Further directions for the San Diego Zoo can be found here. 
• Directions for the Safari Park are here.

We're happy to match speakers with interested groups when possible. As a not-for-profit we charge a speaker fee which helps off-set our costs and funds our mission. The non-profit organization speaker fee starts at $400. The minimum for-profit organization speaker fee starts at $600 and up. Fee covers speaker up to one hour and does not include a wildlife presentation or filming/recording fees. If your group is interested, please complete this form CLICK HERE and we will contact you.

Please visit our website at zoomember.org/verify to confirm the current expiration date of your membership.

The quickest and easiest way to purchase or renew is online. Please click the MEMBERSHIP link at the top of this page to get started! Then click JOIN or RENEW on the subsequent page.

If you do not have your Membership ID number, please call 619-231-0251 any day after 8:30 a.m. Please do not purchase a new membership.

Thank you for renewing your membership with San Diego Zoo Wildlife Alliance! Our data files are updated on a regular basis, and in this case, the subsequent renewal reminder you received was generated prior to the database refreshment. Please disregard the notice.

Yes! The person who uses the admission ticket may apply a 1-Day Pass or a 2-Visit Pass admission ticket toward the purchase of any qualifying membership for him- or herself. Admission ticket and receipt must be presented in person at any ticket window at either park on the initial visit date. Guests who are unable to do so on the initial visit date may bring the ticket along with original receipt to any ticket window at either park within 7 days of initial visit.

Guest who are unable to return in person can click here for instructions and a form to be completed and mailed with the ticket.  Must be postmarked within 7 days of visit.

Not applicable to renewing current memberships or membership upgrades. Valid on new memberships only.

Applied tickets must be submitted at the time of upgrade and therefore cannot be transacted online or over the phone.

Yes! Please click here to get started!

Please call 619-231-0251 any day after 8:30 a.m. Pacific time to speak with a membership representative.

Membership can be purchased in person at any ticket window at the San Diego Zoo and San Diego Zoo Safari Park during operating hours.

Please visit our Membership page to see the benefits of membership!

Yes!  Please see our Benefits Comparison Chart for more information.

Yes!   Please see our Benefits Comparison Chart for more information.

Yes!  Please see our Benefits Comparison Chart for more information.

All memberships include complimentary access to general boarding on Africa Tram at the Safari Park.

Wildlife Champion members and higher, along with their designated accompanying guests, enjoy complimentary priority boarding on the Safari Park's Africa Tram.

Children with Wildlife Explorer memberships can also access complimentary priority boarding when accompanied by a Wildlife Champion or higher member.

Additional members of your party exceeding the designated accompanying guest benefit count can purchase priority boarding for the Safari Park at a discounted rate available to your membership level.

Yes!  Please check our Benefits Comparison Chart for more information.

Blockout dates apply to Limited Admission Memberships (San Diego Resident and Wildlife Protector memberships). Please view our list of current Resident and Wildlife Protector blockout dates. Upgrade to enjoy the Zoo and Safari Park every day of the year!

No.  Guest Passes are valid through the date printed on the ticket. No extensions or waivers are permitted.

Expired, unused Guest Passes can be exchanged in person only for a 25% discount toward the purchase of a current 1-Day Pass ticket at any ticket window.  Only one discount per ticket.

Depending on your level of membership, your payment, less the fair market value of the goods and services received, might be considered deductible for income tax purposes. As we are unable to provide tax advice, please see your tax advisor or contact the I.R.S. for guidance.

We do not offer “family” memberships. Adults and children have separate memberships and pricing. Youths ages 3–17 are eligible only for our San Diego Zoo Wildlife Explorer membership. All adult memberships are for individuals 18 years of age or older—no exceptions.  Please click here to get started!

Starting with Wildlife Protector, all levels (except San Diego Resident) are available to those who live outside San Diego County.   Please see all our membership levels here.

No, our standard membership prices apply for persons with a disability. Members with a disability can bring one adult attendant (18+) free of charge each visit day. For more information, stop by any ticket window at either park.

Yes! Seniors age 65 and up receive a 10% discount off the new member price of San Diego Resident*, Resident Premium*, Wildlife Protector, and Wildlife Protector Premium memberships. To obtain the senior discount, Seniors age 65+ will need to present a valid photo ID and proof of age upon their first visit to either park to pick up a membership card.

*Zip Code restrictions apply.

Yes! Students receive a 10% discount off the new member price of a San Diego Resident*, Resident Premium*, Wildlife Protector and Wildlife Protector Premium memberships.  To obtain the student discount, students must purchase a new membership in person and present valid photo ID and proof of current student enrollment upon their first visit to either park to pick up membership card and coupons.  

*Zip Code restrictions apply.

Yes! On your next visit to either park, please go to any ticket window during operating hours, present a valid photo ID, and we will verify your membership and replace your membership card for a nominal service fee. Please note, your new membership card will have a new barcode. Should you find your missing/lost membership card, please destroy it as it will no longer be active and valid.

Memberships are nontransferable and a valid photo ID is required for adults 18+ to gain admission to our parks.

No, we do not have reciprocal membership agreements with any other zoos or organizations.

No, we do not have reciprocal membership agreements with any other zoos or affiliated organizations.

No. Memberships become active immediately upon purchase, are non-refundable and cannot be suspended or delayed.

Members with membership benefits that include accompanying guest privileges must accompany the same guest during their entire visit. Guests re-entering must obtain a hand stamp and be accompanied by the original member. Visits are defined as one day, either park, entry and/or re-entry.

No, memberships are nontransferable and a valid photo ID is required for adults 18+ to gain admission to our parks.

No, memberships are nontransferable and are valid only for the person whose name appears on the card.

Yes! As long your membership is current, you can stop by any ticket window at either park during operating hours, present your membership card and a valid photo ID, and we can reprint any unused Guest Admission coupons issued in conjunction with the current membership term.

No.  Benefits and privileges associated with any membership level including, but not limited to, park admission, guest passes, discounts or accompanying guest privileges, cannot be resold or bartered.  Violation may result in the suspension, cancellation and/or revokcation of membership.

You may submit address/email/phone number changes in person at any ticket window at the San Diego Zoo or San Diego Zoo Safari Park during operating hours. Please be prepared to show your membership card and valid photo ID (ID required if 18+).

You can also call our Membership Department daily, after 8:30 a.m., at 619-231-0251. 

Or, you can simply Contact Us!

Early hours are an exclusive benefit for our San Diego Resident Premium members, Wildlife Protector Premium members, Wildlife Guardians, Wildlife Champions, President's Clubs, and Circle of Friends. For more information, please see our Early Hours page.

San Diego Resident memberships are available to anyone living in San Diego County.  See complete list of eligible locations.

The member can either go to a ticket window and upgrade their membership to a Premium version to visit that day, or return on a non-blockout day.

The member does not have to be present for their guest to enter with an unexpired, unused Guest Pass.

Yes! Members who qualify for Early Hours must accompany their visitors using Guest Passes.

Yes! There are no blockout dates for 50% off Discount Admission Coupons, and members do not have to accompany guests purchasing admission and using a 50% off Discount Admission Coupon.

No.

Yes! We recommend advance reservations, by calling 619-718-3000 daily after 8:30 a.m. Pacific Time.  Some restrictions apply.

Yes! Please visit ShopZoo.com, to shop in our online store. 

We offer a Shopper’s Pass, which allows you to enter the Zoo or the Safari Park and shop.

At the Zoo, purchase a 1-Day Pass at the regular price and shop for 30 minutes. Once shopping, if you desire more time, you can extend your pass up to 60 minutes total. Just inform any shop employee that more time is needed. Return before your time is up and your 1-Day Pass purchase price will be refunded.

At the Safari Park, purchase a 1-Day Pass at the regular price and shop for 45 minutes. Return before your time is up and your 1-Day Pass purchase price will be refunded.

Happy shopping!

Yes!  San Diego Zoo Gift Cards make the perfect gift!  Gift cards are valid toward Zoo and Safari Park admission packages, gift shop and food stand purchases, tours and education programs, Zoo memberships, and more. Best of all, they never expire!

You have several options to purchase Gift Cards: you can call our Reservation Sales office at 619-718-3000, or purchase them at any of our gift shops or ticket windows at both the Zoo and the Safari Park.

Gift cards can also be purchased online, by scrolling to the bottom of our Tickets and Packages web store page.

Lost or stolen Gift Cards cannot be replaced. Gift cards cannot be redeemed for online purchases.

By using a number of security technologies in our websites, we maintain the privacy of your information as a priority. Read more about our privacy policy.

No reservations are required to visit our parks.

Yes, 1-Day Pass Any Day tickets are valid for one entrance any day for one year from the date of purchase. Tickets are non-refundable and non-exchangeable once purchased. No reservation required.  Ticket cannot be combined with any discount, offer, or promotion.

No, the 1-Day Pass Any Day ticket requires pre-purchase and allows flexibility to visit on any day, one year from the date of purchase. Tickets are non-refundable and non-exchangeable once purchased. No reservation required. 

Coupons are subject to rules and regulations printed on each coupon. Some coupons can be applied to 1-Day Pass Any Day tickets online, other coupons/offers must be presented at the ticket window and redeemed on that day. Coupons are not applicable on Value Day tickets.    

No. The 1-Day Pass Value Days tickets are only valid only on predetermined Value Days, up to one year from date of purchase. See calendar for details. No reservation required. Ticket cannot be combined with any discount, offer, or promotion.   

Valid 1-Day Pass Value Days tickets can be upgraded at any ticket window on date of visit for an additional cost. No reservation required. Value Days ticket cannot be combined with any other discount, offer, or promotion.  

No. The 1-Day Pass Value Days ticket cannot be combined with any other discount, offer, or promotion.  

Yes, discount coupons and promotions can be applied toward the purchase of a 1-Day Pass Any Day ticket at any ticket window on the day of visit. Coupons are not applicable on Value Days tickets.    

Please click here for Zoo admission prices and here for Safari Park admission prices. Children visiting either park who are younger than 3 years of age are free.

At the San Diego Zoo, admission includes use of Guided Bus Tour, Skyfari Aerial Tram, and all regularly scheduled experiences (all subject to availability).

At the San Diego Zoo Safari Park, admission includes use of the Africa Tram and all regularly scheduled experiences (all subject to availability).

While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, transportation, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events. A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.

Yes! Purchased admission tickets are valid through the date printed on the ticket. Complimentary admission tickets (including member Guest Passes) are valid through the date printed on the ticket and may include block out dates, also printed on the ticket. No extensions or waivers are permitted.

Expired, unused purchased and complimentary tickets can be exchanged in person only for a 25% discount toward the purchase of a current 1-Day Pass ticket at any ticket window.  Only one discount per ticket.

Yes! All tickets are valid throughout the day on the printed expiration date.

A discount promotion code may be applied when you are in the online store's shopping cart area.

Your confirmation email and attached tickets come from esales@sdzwa.org. Occasionally, our delivery emails will end up inside your junk mail or spam folder, so be sure to check these folders if our email has not arrived in your inbox. A good precaution is to make sure the domain esales@sdzwa.org is on your email client's address book and safe senders list. All order emails are sent to the email address you provided on the order form, so please be sure that's the email account you're checking!

Yes, the credit card used to make your online or telephone purchase and valid form of ID are required when picking up tickets at our windows and self-service kiosks.

A "pending hold" is a banking industry practice of authorizing electronic transactions made with a debit or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called "settlement") or the hold "drops off."

More than one hold can appear on the account when a guest attempts more than one transaction.  Each time a debit or credit card number is submitted, it is transmitted as an electronic inquiry to determine if funds are available to cover the potential transaction. The bank automatically places a hold on the amount(s) and retains the funds until the merchant clears or "settles" the transaction, usually at the close of business each day. The issuing bank still has your money (which is why it is "pending"), and these holds usually drop off after one to three business days, depending on the issuing bank's policy.

The San Diego Zoo and Safari Park do not have the ability to release an authorization hold; the only entity that can do so is the issuing card's bank.

If a refund is approved, it may take up to ten (10) business days to receive your refund, depending upon your bank's refund processing timeline.

Yes! AAA members who show their valid AAA membership cards at ticket windows located at the San Diego Zoo and the San Diego Zoo Safari Park receive 10% off a 1-Day Pass. Valid for up to 6 people. Discount cannot be combined with any other coupon or offer. AAA discount cannot be applied online or by phone as guests need to present their AAA card in person at any ticket window to receive the discount.

Yes! Eligible airline and cruise line employees presenting a company-issued picture identification badge or CLIA card and one accompanying guest will receive a 10% discount off the 1-Day Pass at the Zoo and Safari Park ticket windows. All other accompanying guests pay the full ticket price at any ticket window at the same time the airline/cruise line ticket is processed. Discount cannot be combined with any other coupon or offer.

Yes! Groups of 15 or more paying admission receive a 10% discount off the walk-up and Any Day 1-Day Pass. Groups of 100 or more paying admission receive a 15% discount off the walk-up and Any Day 1-Day Pass. Advance reservations are strongly recommended.

Group reservations can be arranged through our Reservation Sales Department at 619-718-3000, open daily at 8:30 a.m.

Group discounts are not offered on Tours, Safaris or other Special Experiences or programs.

Yes! Military discounts—for United States Active Duty military—are valid every day of the year. Visit as often as you wish! The discount is not valid for special ticketed events or programs.

I’m United States Active Duty military. What do I need to visit?

United States Active Duty military personnel receive complimentary entry, with a valid ID, and do not require a ticket for admission to the Zoo or the Safari Park. Valid military ID must be presented at time of arrival at the entry turnstile. All guests ages 3 and older who are accompanying U.S. Active Duty military are required to have a ticket or a membership. 

Active duty U.S. Armed Forces personnel* receive all the benefits of admission to the San Diego Zoo and the San Diego Zoo Safari Park upon presenting a Common Access Card (CAC) or Uniformed Services ID Card at our gates. Complimentary admission is reserved exclusively for active duty service members upon presenting a valid ID.  Parking at the Safari Park, special ticketed events or programs are not included.

U.S. Active Duty military who for any reason are unable to present valid active duty ID are not eligible for free entrance and will be required to purchase non-refundable admission to enter our parks.  Refunds cannot be provided retroactively.

U.S. Active Duty military spouses and eligible immediate dependents receive a 10% discount off the 1-Day Pass at both the Zoo and Safari Park and do not need to be accompanied by an active duty member of the U. S. Armed Forces. Just show your valid dependent ID card at any ticket window!

Retirees and veterans: We do not offer a discount at our parks; however, we work with MWR Departments on board local military installations to offer discount packages for U.S. military retirees, veterans and others. Please contact your military MWR Ticket Office for discount requirements on ticket purchases.

*Includes active duty members of the United States Army, Navy, Air Force, Marine Corps, and Coast Guard; members of the Reserve components (Ready Reserve, National Guard, and Reservists in training); and cadets of service academies and the U.S. Merchant Marine Academy. Civilians are not included.

No. San Diego Zoo Wildlife Alliance is a self-supporting, not-for-profit conservation organization that raises funds to maintain its parks, provide state-of-the-art animal care for endangered species, and pursue conservation efforts around the world. Most of our funds are raised through admission and on-grounds sales at our parks. Unlike most zoos in the US, we are not largely supported by municipal, state, or federal funds. In the interest of supporting our conservation mission, we do not offer complimentary or discount admission to members of other zoos or affiliated organizations.

Yes!  Seniors aged 65 and up receive a 10% discount off the 1-Day Pass Any Day ticket. Just show a valid photo ID card at any ticket window!

Additionally, seniors aged 65 and up receive a 10% discount off the current price of San Diego Resident*, Resident Premium*, Wildlife Protector, and Wildlife Protector Premium memberships. To obtain the discount, seniors age 65+ will need to present a valid photo ID and proof of age upon their first visit to either park to pick up a membership card.

*ZIP Code restrictions apply.

Yes!  Students 18 and older receive a 10% discount off the 1-Day Pass Any Day ticket.  Just show valid photo ID and proof of current enrollment at any ticket window!

Additionally, students receive a 10% discount off the New Member price of a San Diego Resident*, Resident Premium*, Wildlife Protector and Wildlife Protector Premium memberships. To obtain the discount, students must purchase a new membership in person and present valid photo ID and proof of current student enrollment upon their first visit to either park to pick up membership card and coupons.

*ZIP Code restrictions apply.

Yes! Travel agents, wholesalers, and tour operators presenting a valid IATA or IATAN card with picture ID and one accompanying guest receive a 10% discount off the 1-Day Pass at the Zoo and the Safari Park ticket windows. All other accompanying guests pay the full ticket price at any ticket window at the same time the travel agent ticket is processed. Discount cannot be combined with any other coupon or offer.

Each year, from October 1–31, in honor of our Zoo’s founding, youths 11 years of age and younger are granted free entrance to the Zoo and Safari Park when accompanied during their visit by an adult age 18+ with a vaild form of entry (membership, admission ticket, U.S. military ID, etc.). Youths 2 years of age and younger are always free. Children ages 15 and younger must be accompanied by an adult 18+ with valid form of entry during their visits to the Zoo and the Safari Park.

San Diego Zoo Wildlife Alliance is a nonprofit organization that supports other nonprofit organizations in Southern California by providing charitable contributions in the form of complimentary tickets good for the San Diego Zoo or the San Diego Zoo Safari Park. Each eligible organization may receive a maximum of two (2) complimentary 1-Day Pass tickets per organization per calendar year.

San Diego Zoo Wildlife Alliance requires that these certain criteria be met in order to be considered for ticket donations.

Due to the volume of requests we receive, we are unable to respond to telephone inquiries and we cannot accept requests sent by email or fax.

Our organization works with local hospitals and wish support organizations to accommodate individuals of all ages and families in need. These organizations fall within the state and federally instituted not-for-profit guidelines we are required to follow. We encourage individuals and families with specific needs to contact one of these organizations for additional information and to arrange a visit.

As a nonprofit organization, which itself raises funds to support our mission, San Diego Zoo Wildlife Alliance is unable to raise funds or provide grants to sponsor other organizations. We are unable to provide complimentary Special Experiences, Safaris, Tours, or Programs at our parks.

Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.

Please visit our website to learn about Spring Safari Featuring Butterfly Jungle at the Safari Park.

During Spring Safari Featuring Butterfly Jungle at the San Diego Zoo Safari Park—March 18–May 14, 2023—the Butterfly Jungle habitat will be open daily to Butterfly Jungle Safari participants, with check-in for this 20-minute premium experience available from 10 a.m. to 4 p.m. 

Butterfly Jungle Safari requires an additional ticket for ages 1 and older. It is purchased separately from and is not included with Safari Park admission or membership. All Butterfly Jungle visitors age 1 and older—including members—must reserve and purchase a timed ticket for Butterfly Jungle.  Safari Park admission or membership is separate and required.

Yes. All guests age 1 and older (including members and nonmembers) will need a date- and time-specific Butterfly Jungle Safari ticket to visit Butterfly Jungle. Park admission or membership is separate and required.

In addition to the 20-minute Butterfly Jungle Safari, selected Roar & Snore Safaris are also available that include an All Access Pass to Butterfly Jungle.
 

Yes. The Zoo and the Safari Park are both open every day, including holidays.

No. To maintain the high-quality care provided to all our wildlife residents, our parks never display fireworks.

The San Diego Zoo's HalGLOWeen activities are scheduled on Fridays, Saturdays, and Sundays in October. During HalGLOWeen, the Zoo is open until 9 p.m.

HalGLOWeen is included with San Diego Zoo admission and/or membership.

During October, youths ages 11 and younger are free at the Zoo or Safari Park, when accompanied by an adult with a valid form of admission. This includes HalGLOWeen, a special event at the San Diego Zoo on Fridays, Saturdays, and Sundays in October. For all other months in the year, youths ages 3–11 pay a Child admission price, while those 2 and younger are admitted free to the Zoo and Safari Park.

HalGLOWeen includes a variety of special activities,  entertainment,  costumed characters, live music, and Halloween decor. 

For our younger guests who choose to celebrate the Halloween season, individuals who are 11 years of age and younger may dress in their favorite family friendly Halloween costume—as long as the costumes adhere to our costume guidelines (listed below).

Guests who choose to dress in costume to celebrate the Halloween season must follow these guidelines:

• Costumes should be family friendly and may not be not obstructive, offensive, or violent.
• Children 11 years of age or younger may wear masks. However masks must not obstruct vision, and eyes must always be visible.
• Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another guest.
• Lightsabers, water pistols, swords, or any other accessories that could be mistaken for an actual weapon are not permitted.
• Costumes should not drag on the ground. 

San Diego Zoo Wildlife Alliance reserves the right to deny admission to or remove any person wearing attire that is considered inappropriate.

Thank you for your understanding.

Jungle Bells Proudly Supported by California Coast Credit Union is scheduled on select dates in December. The San Diego Zoo is open from 9 a.m. to 8 p.m. during this event.

Jungle Bells is included with Zoo admission or membership.

Santa Claus makes appearances at both the Zoo and the Safari Park during the holiday season, included with admission and/or membership.  

Jungle Bells includes live music and entertainment, seasonal decorations, visits with Santa Claus, and tasty food options. 

Each year, from October 1–31, in honor of our Zoo’s founding, youths 11 years of age and younger are granted free entrance to the Zoo and Safari Park when accompanied during their visit by an adult age 18+ with a valid form of entry (membership, admission ticket, U.S. military ID, etc.). Youths ages 2 and younger are always free. Children ages 15 and younger must be accompanied by an adult 18+ with a valid form of entry during their visits to the Zoo and the Safari Park.

During the month of October, youths 11 years of age and younger get free admission to both the San Diego Zoo and Safari Park, when accompanied by an adult. During the entire year, youths age 2 and younger are admitted free, when accompanied by an adult.

Adults must use their valid active membership, pass, or admission ticket to enter the Zoo or Safari Park at any time during operating hours—including during Kids Free month. During the month of October, youths 11 years of age and younger are free.

During our October Kids Free event, each ticketed supervising adult may bring up to four (4) youths (ages 11 and younger) free.

Valid active duty military receive complimentary admission for themselves. Please bring your valid active duty CAC card with you. During the month of October, your children ages 11 and younger are free.

Please visit our website for information about Nighttime Zoo at the San Diego Zoo.  Nighttime Zoo offers a variety of special activities, entertainment, and extended Zoo hours.

Nighttime Zoo, the San Diego Zoo's summer celebration, is included with San Diego Zoo admission and/or membership.

Nighttime Zoo includes live music and entertainment, special activities, and much more. For detailed information and schedules, visit the Nighttime Zoo webpage during the 2023 event. 

For more information, visit the Zoo's Nighttime Zoo webpage.

Some but not all wildlife are visible after dark. At any time, many animals have the ability to choose whether they will be in or out of viewable areas.

The entire month of February is Seniors Free month at the Safari Park. Guests ages 65 and up with a valid photo ID receive free admission all month long. Parking is not included.

Yes!  Guests age 65+ must present a valid photo ID at the entrance to receive complimentary entrance valid that day only at the Safari Park during the month of February 2024. Parking not included.

No, reservations are not required to visit our parks.

No, Seniors Free month is only valid for a 1-Day Pass admission to the Safari Park during the month of February. Senior guests must be age 65+ and show a valid photo ID at the entrance to enter free. Parking not included.

No, general parking is not free and is paid upon arrival (parking is included with donor-level memberships). For members and guests who prefer to park a bit closer to the entrance on a level surface, we offer Preferred Parking on weekends and holidays for an additional fee https://sdzsafaripark.org/plan-your-visit#.  (Unlike city street parking, parking fees include our spaces reserved for guests with disabled person placards.)

Only if the guest is age 65+ and shows a valid photo ID at the entrance during the month of February.  Otherwise, guests younger than age 65 require a valid form of admission or membership. Parking not included.

Yes, group visits are welcome!  Click Contact Us to provide us with your information, and we will be happy to assist you with arranging your visit.

Guests ages 65+ who show a valid photo ID at the entrance may enter the Safari Park free during the month of February. Parking not included.

Yes. Guests age 65+ must present a valid photo ID at the entrance to receive complimentary entrance valid that day only at the Safari Park during the month of February. Parking not included.

No, Seniors Free is only valid for admission to the Safari Park during the month of February 2024. Senior guests must be ages 65+ with valid photo ID to enter free. All other months, senior guests 65+ receive a 10% discount on the 1-Day Pass with a valid photo ID. Parking not included.
 

Guests age 65+ with valid photo ID receive a complimentary 1-Day Pass ticket to the Safari Park. This includes Africa Tram* and all regularly scheduled experiences* (*subject to availability). Parking not included.
 

Yes, guests age 65+ with valid photo ID receive a complimentary 1-Day Pass ticket to the Safari Park during February 2024 Seniors Free month. This includes Africa Tram* and all regularly scheduled experiences* (*subject to availability). Parking not included.
 

Yes, guests ages 65+ with valid photo ID may enter the Safari Park free every day during the month of February 2024. Parking not included.

No. Memberships are non-transferrable. Guests must be age 65+ with a valid photo ID to enter the Safari Park free during the month of February 2024. Guests younger than age 65 require a valid form of admission or membership. As always, members are welcome to bring a guest using their guest admission coupons.  

The San Diego Zoo Safari Park welcomes all guests. We have several services to help all of our guests enjoy their visit. For more information, please see our page devoted to guests with disabilities. Parking not included.  (Rental wheelchairs and ECVs are limited and are available on a first-come, first-service basis and tend to sell out frequently.)

No, Seniors Free month is only valid for free admission to the Safari Park during the month of February 2024. Senior guests must be age 65+ with valid photo ID to enter free. All members receive Wild Perks discounts on Safaris. Parking not included.

Spring Safari is included with Safari Park admission and/or membership. Butterfly Jungle Safari requires an additional ticket for ages 1 and older. It is purchased separately from and is not included with Safari Park admission or membership. All Butterfly Jungle visitors—including members—of all ages, must reserve and purchase a timed ticket for Butterfly Jungle. Safari Park admission or membership is separate and required.

Spring Safari activities include live music, entertainment, and wildlife encounters. Seasonal food items are available at Park dining venues. Butterfly Jungle Safari requires an additional ticket for all ages. It is purchased separately from and is not included with Safari Park admission or membership. All Butterfly Jungle visitors—including members—of all ages, must reserve and purchase a timed ticket for Butterfly Jungle. Safari Park admission or membership is separate and required.

During Spring Safari Featuring Butterfly Jungle, Safari Park hours are 9 a.m. to 6 p.m., March 18–May 14. For more information, including specific entertainment and activity times, please visit the Safari Park's Spring Safari webpage, which is updated during the event.

Wild Holidays is scheduled on selected dates in November and December. The San Diego Zoo Safari Park is open from 9 a.m. to 8 p.m. during this event, with Wild Holidays festivities beginning at 4 p.m.

The Safari Park's Wild Holidays activities and entertainment are included with Safari Park admission or membership. 

During the Safari Park's Wild Holidays, guests can enjoy a dazzling winter wonderland of seasonal entertainment and special activities. 

Santa Claus makes appearances at both parks during the holiday season, included with membership and admission!